Case Manager

Mainspring Recovery•Dumfries, VA

4d•$50,000 - $65,000•Onsite

About The Position

The Case Manager plays a critical role in supporting client continuity of care by coordinating discharge planning, facilitating Medicaid enrollment, scheduling follow-up appointments, and ensuring seamless transitions between levels of care. This position collaborates closely with clinical, medical, admissions, and external providers to support client stability, compliance, and long-term recovery outcomes.

Requirements

Associate's degree in Social Work, Human Services, Psychology, or a related field or CSAC-A (required)
Previous experience in case management, discharge planning, or care coordination
Strong understanding of discharge planning processes and continuity of care
Working knowledge of Medicaid enrollment processes and eligibility requirements
Excellent organizational, time management, and follow-up skills
Strong communication and interpersonal skills with clients, families, and interdisciplinary teams
Ability to work independently while managing multiple priorities
Proficiency with electronic health records and basic office software

Nice To Haves

Bachelor’s degree in Social Work, Human Services, Psychology, or a related field (preferred)
Experience working in behavioral health, substance use disorder treatment, or healthcare settings preferred

Responsibilities

Coordinate comprehensive discharge planning for clients, beginning at admission and continuing throughout treatment
Facilitate Medicaid enrollment, recertification, and eligibility verification for clients as appropriate
Schedule, coordinate, and confirm appointments during active treatment and for aftercare, including primary care, behavioral health, psychiatry, MAT providers, and community supports etc.
Arrange and coordinate client transportation to medical, behavioral health, and community appointments as needed, both during treatment and post-discharge
Provide transportation as needed
Facilitate life skills groups, supporting clients in developing practical skills related to daily living, self-advocacy, time management, community reintegration, and recovery stability
Communicate discharge and aftercare plans clearly with clients, families (as appropriate), and treatment team members
Collaborate with therapists, nursing, medical providers, admissions, and transportation partners to ensure timely and appropriate step-down placements and continuity of care
Maintain active communication with external providers, referral sources, transportation vendors, and community agencies
Ensure all discharge and case management documentation is completed accurately and within required timeframes
Track and follow up on outstanding referrals, appointments, transportation needs, and insurance-related requirements
Document all case management and coordination activities thoroughly in the electronic health record in compliance with regulatory and payer standards
Participate in multidisciplinary treatment team meetings and contribute to client-centered care planning