Case Manager

LPL Financial•San Diego, CA

31d•Onsite

About The Position

A Case Manager within the Prudential Service organization will own complex cases through resolution and represent the firm to Prudential Home Office, Prudential financial advisors, their staff, and end clients. At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Requirements

Minimum of 2 years in brokerage/financial services client-facing or operations experience
Verbal and written communication skills.
Attention to detail with a pro-active approach to solving and preventing problems.
Ability to work under pressure/deadlines and manage multiple priorities.
Knowledge of Prudential Service

Nice To Haves

Bachelors preferred or equivalent work experience.
Prior Case Management experience preferred
Minimum of one year experience with Prudential Service team preferred

Responsibilities

Resolve complex cases requiring in-depth attention and strong industry knowledge
Provide high-quality service with professionalism, courtesy, and a focus on exceeding customer expectations
Support premium service offerings by providing specialized assistance and ensuring high-touch service for high-value clients
Take full responsibility for tasks, ensuring accurate and efficient completion with maintained accountability
Coordinate efforts across multiple business units including Service, Operations, Compliance, and Legal
Manage 10-20 cases concurrently with thorough documentation of all communications, updates, root causes, and continuous improvement opportunities
Continually learn and adapt to the firm's evolving operating procedures