Case Manager | SEN

COMMUNITY HOUSING PARTNERSHIP•San Francisco, CA

118d•Onsite

About The Position

The Case Manager provides case management support services to single adults formerly experiencing homelessness who live in permanent supportive housing. The role serves a caseload of approximately 25 residents and supports service connection, information and referrals, crisis intervention, community organizing, community-building activities, education, skill development, and housing retention. Services are delivered using harm reduction principles within a Housing First model. The position is full-time, non-exempt, and represented by SEIU 1021. It is based at 519 Ellis Street in San Francisco, California. Office hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. The pay rate is $31.97 per hour, with an additional $0.50 per hour for bilingual employees. The role reports to the Resident Service Team Lead.

Requirements

High school diploma or GED.
Two years of experience providing social services or equivalent experience.
Demonstrated ability to work with homeless or formerly homeless individuals and people experiencing substance use, mental health issues, or disabilities.
Ability to provide effective services to diverse populations.
Ability to collaborate with referring providers in San Francisco.
Experience in crisis intervention, conflict resolution, and counseling.
Experience organizing groups and facilitating and developing groups.
Demonstrated commitment to helping break the cycle of homelessness and poverty and empowering formerly homeless people by involving them in all aspects of HomeRise.
Strong commitment to social justice advocacy.
Administrative and computer skills, including MS Word and Excel.
Valid phone number required.

Nice To Haves

Fluency in Spanish, Mandarin, Cantonese, or Russian.

Responsibilities

Provide housing and program retention services.
Provide case management services with a 1:25 case ratio.
Create and track service plans.
Assist with activities that promote community building and empowerment.
Provide services using harm reduction principles.
Conduct intakes and ensure appropriate follow-up and referrals are completed and documented.
Provide creative outreach and engagement for supportive counseling, referrals, and participation in building and community events.
Provide crisis intervention, conflict resolution, and de-escalation services.
Assist residents in preparing for unit inspections and annual recertifications.
Participate in team, staff, and department meetings, as well as organizational work groups.
Accompany residents to community-based appointments.
Assist the Resident Services Team Lead with developing and facilitating groups and community-building activities as needed.
Provide backup coverage for other Resident Services staff.
Perform other duties as assigned.

Benefits

100% employer-paid employee healthcare options through Kaiser or Sutter.
Dental insurance.
Vision insurance.
Life and disability insurance.
Childcare, medical, and commuter flexible spending account options.
403(b) retirement investment opportunity with employer match.
Employee Assistance Program.
Paid on-the-job training.
Career advancement opportunities within a growing organization.
Professional development opportunities.
Annual Education Benefit that includes paid time off.
Paid time off, accruing two weeks during the first 12 months and three weeks from 13 to 36 months of continuous service.
14 paid holidays, including one floating birthday holiday.
Sick time accrual.
Employee Referral Program.
HERO Award recognizing outstanding performance in the line of duty.
Sabbatical leave after five years of service.
45-minute paid lunch period per shift.