Case Manager - MLK BHC Residential

HealthRIGHT 360•Los Angeles, CA

2d•Hybrid

About The Position

HealthRIGHT 360 is a nonprofit organization dedicated to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to address systemic barriers to healthcare and promote health equity. We offer a range of services including mental health care, residential and outpatient substance use treatment, and primary health services, along with transitional support for individuals re-entering the community from the criminal justice system. By integrating physical and behavioral health, we aim to empower individuals to overcome challenges, foster resilience, and facilitate recovery. The Martin Luther King Jr. Behavioral Health Center (MLK BHC) is a program of HealthRIGHT 360, contracted with the Department of Public Health's Substance Abuse Prevention and Control (SAPC) program. MLK BHC provides residential Drug Medi-Cal (DMC) services for up to 99 adult individuals, with 33 beds each for judicially involved men, men, and women. MLK BHC collaborates with other Behavioral Health Center programs to offer a comprehensive suite of services for low-income and Medi-Cal-eligible individuals. Located on the Martin Luther King Jr. Hospital campus in South Los Angeles, the program serves residents of all Los Angeles County. The Case Manager III is an in-person role focused on delivering client services by coordinating care within the organization's service continuum and with external human services providers. This role involves close collaboration with clients to assist with intake paperwork, outcome assessments, and benefit applications. Working as part of a multidisciplinary team, the Case Manager III ensures optimal treatment outcomes in alignment with HealthRIGHT 360's philosophy, goals, policies, mission, and vision. Services can be provided flexibly across outpatient offices, residential treatment settings, or in the community, depending on client needs and program requirements. Reliable transportation is essential for this role.

Requirements

High school diploma or equivalent AND Substance Use Disorder Counselor certification from an accredited California agency (CCAPP, CAADE, CADTP)
OR Bachelor’s degree in Social Work, Psychology, or other related field from an accredited institution AND Substance Use Disorder Counselor registration from an accredited California agency (CCAPP, CAADE, CADTP)
At least two years’ case management experience, preferably with clients experiencing acute withdrawal from substances.
Experience in the human service field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery.
Valid First Aid and CPR certification or ability to obtain within 30 days of hire.
Valid California Driver’s License and access to registered and insured transportation.

Responsibilities

Assist the client with intake by completing case management assessment and entering financial and benefit information.
Support the client in applying for Medi-Cal or transferring Medi-Cal County when appropriate.
Assess the client’s case management needs and complete all releases of information.
Connect the client to benefits, mental health, physical health, employment, probation, DCFS, housing, community resources, outpatient substance use disorder services, and aftercare.
Coordinate communication and external service linkage including assisting with scheduling appointments, communicating with probation, scheduling child visits, communicating with DCFS, obtaining all court minute orders, providing appointment reminders for therapy and psychiatrist.
Deliver services in outpatient, residential, or field depending on assignments and client need.
Complete the VI-SPDAT and connect the client to safe housing options.
Prepare the client for job search by assisting with resume writing and job search preparation.
Monitor client's progress toward achieving case management treatment plan goals and provide treatment plan input.
Seek clinical consultation throughout the treatment episode and when encountering new and/or high-risk clinical circumstances.
Work collaboratively with other members of the treatment team including the Clinical Therapist, Counselor, Medical, and Psychiatrist.
Communicate collaboratively with all members of the behavioral health team including medical, mental health, psychiatry, substance use disorder, and other staff.
Transport clients as needed.
Complete client UA tests and document test results.
Write and complete all progress notes within 72 hours of service delivery.
Maintain compliance with the due dates for all clinical documentation.
Write client’s progress letters and court reports and obtain final approval from the supervisor.
Complete all documentation in compliance with agency policy and procedures, HIPAA, 42-CFR, DMH, and SAPC standards.
Complete all assigned URCs within a timely manner.
Assist with client program oversight by managing case management business passes.
Meet expected client care hours (productivity expectation is 25 client care hours per week).
Maintain full compliance with credential requirements.
Attend and actively participate in assigned Clinical Group Supervision.
Actively participate in agency and team meetings.
Participate in training opportunities and complete all assigned training in a timely manner.
Arrange work schedule in accordance with the agency’s needs.
Read emails daily and respond when appropriate.
Assist with onboarding and training of new employees, interns, ambassadors, volunteers, etc. or as assigned.
Perform other duties as assigned.