Case Manager

Insight Housing•Berkeley, CA

115d•Hybrid

About The Position

Insight Housing has been providing a comprehensive range of housing, food, and support services for over 50 years to help those in need transition from homelessness to secure and affordable housing. We operate in seven counties across the Bay Area: Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. Our dedicated team members are committed to our mission of ensuring everyone in our community has a home through supportive and sustainable housing solutions. The Roads Home program, a Pathway to Housing for Homeless Veterans, assists low-income Veteran families experiencing homelessness in achieving housing placement and stability. This program offers street and venue-based outreach, case management, permanent housing placement, temporary financial assistance, employment assistance, and help in obtaining VA and other benefits. The program will collaborate with all participants to create and implement action plans aimed at improving their health and wellness.

Requirements

High school required.
1 year experience providing direct support services to individuals experiencing homelessness, mental health, substance abuse or other social issues, required.
Proficient in use of computer and Microsoft office suite (Word, excel, outlook and TEAMS).
Commitment to serving individuals experiencing homelessness.
Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons.
Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
Ability to provide good customer service.
Communicate effectively and maintain a calm demeanor in stressful situations.
Capable of working independently and as part of a team.
Excellent written and oral communication skills.
Excellent interpersonal and crisis intervention skills with a can do and flexible attitude.
Ability to work well under high pressure.
Ability to maintain professional conduct, attitude, and appearance at all times.
Must be able to receive and criminal records clearance.

Nice To Haves

Bachelor’s degree in Social Services or related field a plus.
Ability to complete CPR/First Aid Training.
Translatable military experience, relevant internship and volunteer experience, or administrative experience will be considered.
Prior Customer service, mentorship, administrative, extensive documentation, or experience providing life training skills or eligibility advisement in military will be considered.
Experience with Homeless Management Information System (HMIS) a plus.

Responsibilities

Coordinate SSVF client intake process; conduct initial assessment and eligibility determination for all new client referrals; create and maintain new client files electronically.
Provide street and venue-based outreach to homeless Veterans.
Maintain a client case load as assigned.
Provide intensive housing and vocational case management to Veterans and their families.
Conduct home visits as assigned.
Actively involve clients in the design and delivery of supportive services by ensuring they have an active voice in their goal/service plans.
Collaborate with the Housing Specialist to maintain positive relationships with landlords.
Develop individual budgets and service plans with each Veteran client.
Provide service coordination and linkage including: Veteran Services Enrollment, crisis intervention, vocational and employment assistance, general health and dental services, income support and benefits, substance abuse treatments, mental health services and consumer and family involvement.
Conduct weekly meetings with participants to identify short and long-term goals, money management, and employment/education issues.
Assist participants in retaining housing and maximize their independence and self-sufficiency by providing linkage and referral to appropriate community services and resources.
Provide crisis intervention as needed.
Maintain and secure comprehensive case files; prepare and submit all programmatic reports as required.
Provide information and recommendations to the Program Manager regarding program evaluation and modification to better meet client needs, community needs, funding requirements and Insight Housing Mission.
Co-facilitate housing clinics, groups and other HCMT activities.
Maintain HMIS database records, including client intakes, program entry and program exit; ensure that all data is entered into HMIS within 24 hours of service delivery.
Adhere to laws regarding confidentiality and reporting requirements; maintain knowledge of HIPAA certification standards.
Drive your own or agency vehicle to the field and to other program sites, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy at all times.
Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.
Attend and participate in all meetings and trainings as assigned.
Complete and submit timesheets in a timely and accurate manner.
Work within the framework of Insight Housing’s Code of Conduct.
Perform other tasks as assigned.