Case Manager - Full-Time - Mobile Outreach Program
About The Position
Transitional Services for New York, Inc. (TSINY) is a not-for-profit, comprehensive, community-based mental health organization in New York City. We offer a continuum of rehabilitative services to enhance the lives of individuals recovering from mental illness and to support their transition to greater independence. TSINY aims to expand its rehabilitative services and become a regional social service provider. Our staff are expected to deliver effective programs with compassion, integrity, and professionalism, prioritizing client needs while respecting themselves and each other, and offering hope to program participants. TSINY, a mental health services agency, is seeking Case Managers for its Mobile Outreach Program in Jamaica (Queens), New York.
Requirements
- Bachelor's degree or Associate degree plus one years' experience or High School diploma plus two years' experience in mental health setting.
Responsibilities
- Provide case management and counseling to individuals.
- Assess needs, make referrals, and link individuals to services.
- Follow up with discharged individuals.
- Assist with transportation to appointments.
- Participate in staff training.
- Maintain case records in accordance with DOHMH regulations and TSINY policy and procedure.
- Contact potential participants and referrals within 24 hours of receipt.
- Assess participant needs upon enrollment to determine current needs and desired life goals.
- Inform participants of available mental health resources in the community.
- Complete a brief individual service plan with participants.
- Meet at a minimum, weekly, with enrolled participants.
- Make referrals and link participants to services & follow-up to ensure that the actual linkage has been made.
- Refer participants to programs which offer long-term services such as obtaining benefits/entitlements and supportive housing.
- Remain in direct communication with the participant and collaterals to facilitate coordination of care during the 6-8-week engagement period.
- Facilitate discharge planning with the participants & follow up with the participants 30 days' post discharge.
- Conduct outreach efforts to participants who have been disengaged from services.
- Conduct outreach activity at least twice per month to educate the public about mental health, support services and increase program enrollment.
- Maintain case records in a timely manner and in accordance with DOHMH regulations and TSINY policy and procedure.
- Complete all necessary paperwork, statistics, and correspondence in accordance with program and Agency guidelines.
- Escort participants to appointments, as needed.
- Attend and participate in monthly staff meetings.
- Participate in weekly individual supervision.
- Participate in staff training and program development meetings.
- Be able to sit or stand as needed, with or without reasonable accommodation.
- Be able to walk, primarily on a level service, for short periods throughout the day, with or without reasonable accommodation.
- Be able to reach above shoulder height, below the waist or lift as required to file documents or store materials throughout the workday, with or without reasonable accommodation.
- During a declared disaster, assume and adhere to assigned Job Action role(s) consistent with Disaster Preparedness Plan.
- Perform other related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
