Case Manager

Services For The Underserved, Inc.•New York, NY

1d•$45,003 - $50,003•Onsite

About The Position

The Case Manager provides and coordinates client services. This role involves conducting intake processes, psychosocial, vocational/educational, and housing assessments, and documenting client progression. The Case Manager will prepare housing applications, monitor client progress, facilitate group and individual counseling, and provide comprehensive case management services to an assigned caseload. Responsibilities also include developing service plans, providing referrals for medical, mental health, and supportive social services, ensuring clients attend meals, providing crisis intervention, and assisting with building evacuations. The role requires monitoring client medication compliance, referring clients to community resources, maintaining CPR/First Aid certification, and ensuring accurate client chart documentation in compliance with various standards. Additionally, the Case Manager will facilitate discharge/transfer processes, attend staff meetings, and comply with all SUS Employee Policies and Protocols.

Requirements

HS diploma or GED required
Three years’ experience with homeless population
Ability to work with a culturally diverse population
GED or HS Diploma is required.
Experience working with chronically homeless individuals or families.
Ability to work independently and as part of a team, to individuals of diverse ethnicities, backgrounds, ages, and sexual preferences.
Two years' experience with homeless population.
Ability to work with a culturally diverse population.

Nice To Haves

Bachelor’s Degree in Human Services field preferred.
Experience in residential setting, group work, tenant organization, case management, referral, and/or community outreach strongly preferred.
Familiarity with NYC public school system preferred.
Experience in residential setting, group work, case management and community outreach.

Responsibilities

Conduct intake process with new clients within 24 hours of admission.
Conduct psychosocial, vocational/educational, and housing assessments and documentation.
Provide accurate, complete, and timely documentation of supportive social services and client progression.
Prepare housing applications and assist clients with the housing application/interview process.
Monitor and assess client progression/regression in behavior and/or appearance.
Facilitate group and individual counseling, workshops, psych education, and recreational activities.
Conduct room/dorm visits/inspections to assess client personal hygiene, room cleanliness, and ADL skills.
Provide comprehensive case management services to an assigned caseload.
Develop initial service plans and conduct service plan reviews as needed.
Provide referrals for in-house and community-based medical, mental health, and supportive social services.
Ensure that clients attend meals and maintain appropriate nutritional intake.
Provide crisis intervention and address all emergency situations.
Assist in building evacuation during fire drills and building emergencies.
Monitor client medication compliance and collaborate with nursing staff.
Refer clients to appropriate community resources.
Maintain CPR/First Aid Certification.
Maintain up to date, accurate, complete, and timely client chart documentation.
Facilitate discharge/transfer process and documentation.
Attend staff meetings, case conferences, group supervision, training, and escort clients on housing interviews.
Comply with all SUS Employee Policies, Procedures, and Protocols, SUS Corporate Compliance Policies, and NYS Dept. of Social Services Rules, Regulations, and Statutes.
Maintains a case-record for each resident/consumer and completes required forms.
Continually documents consumer treatment progress.
Reviews service plans and perform follow-up to determine quantity and quality service provided.
Accesses and records individual and community resource information and treatment plans.
Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans.
Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language.
Conduct initial intake and assessment of clients’ needs and periodic re-assessments.
Create and maintain client electronic and paper files.
Prepare initial psychosocial evaluation and update according to regulations.
Obtain and maintain relevant documentation and release forms from clients.
In collaboration with clients, conduct periodic revisions of independent living plans.
Assist clients in attaining their goals by identifying community resources and by referring clients to appropriate services.
Work with clients to break through barriers to their goal(s) attainment.
Provide support, training and coordination with the other social services staff.
Assist clients in advocating for themselves to gain housing stability.
Recommend and implement strategies to persuade clients to participate fully in the process to transition into permanent housing.
Monitor clients' progress toward their goals via regularly scheduled face-to-face contacts/sessions.
Document all client encounters via progress notes using DHS CARES Database and printout notes for client’s paper file.
Ensure CARES Database is updated to reflect client requests for services.
Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.