Case Manager - Ulster County (Bilingual)

Catholic Charities Community Services•Kingston, NY

1d•Onsite

About The Position

Catholic Charities of Orange, Sullivan & Ulster is seeking a full-time Bilingual Case Manager (English/Spanish) for their Ulster County Case Management program. This position provides direct case management services to the needy and disenfranchised in Ulster County through advocacy, information and referral, crisis intervention, and short-term case management. The role also involves reception duties, including answering telephones and processing clients for services.

Requirements

Associate's degree with one year of experience in Human Services
Must possess a clean NYS Driver’s License and maintain it clean throughout employment
Bilingual (English/Spanish) required.
Computer literate with knowledge of Microsoft Word, Excel, and Outlook.
Excellent interpersonal and communication skills.
Good organizational, time-management, and communication skills.
Individual must possess the ability to work well independently as well as part of a team.

Nice To Haves

Bachelor’s degree in Social Work or related field
Knowledge of Social Services available in Ulster County

Responsibilities

Provide crisis intervention to homeless individuals and families facing housing emergencies.
Serve as a primary case manager for the New York State Rental Supplement Program Plan (RSP), Shelter Arrears Eviction Forestallment program (SAEF), and emergency relief program.
Conduct a thorough needs assessment and develop a service plan to address identified, concrete needs using a short-term intervention model.
Conduct social care screenings of Medicaid members using the standardized Accountable Health Communities (AHC) Health-Related Social Needs Screening tool on the Unite Us platform and refer case to the Social Care Manager as needed.
Navigate individuals who are not eligible for enhanced services to the non-Social Care Network services (Existing local, state, and federal programs and services as appropriate.
Log all client interactions in Unite Us, Apricot, and/or other systems as required for the program.
Keep accurate and complete work files, including records, documentation, and other materials.
Maintain current and accurate documentation of all activities and services provided to clients.
Process cases in a reasonable timeframe, preferably 45 days.
Answer telephone and provide information as needed.
Conduct outreach to different communities and perform data collection activities.
Assist with food/kids’ pantry distributions.
Participate in outreach activities on the weekend and after hours, such as community tabling events, community outreach, and pop-up pantry. In addition, participate in special projects. These include Stuff- The-Bus (June and November. Adopt-A-Family and Giving Tree (Christmas), Back to School supply distributions (August).
Develop and maintain working relationships with providers throughout Ulster County.
Attend community or service provider meetings.
Be available for planned activities on the weekend and some after-hours.
Participate in regular supervisory sessions with the immediate supervisor.
Attend the Agency’s in-service training.
Travel to meet clients at other CCOSU offices.
Perform other duties as assigned by the supervisor or demands of the program.