Case Manager (GPD)

Insight Housing•Berkeley, CA

2d•$28 - $30

About The Position

Insight Housing’s VA Grants per Diem (GPD) Program is a low-demand, low-barrier transitional housing program serving 18 Veterans. The program provides wraparound services to homeless Veterans experiencing homelessness, substance use issues, and mental health issues. Under the supervision of the Senior Program Manager, the Case Manager provides housing case management to Veterans in the program. The role ensures Veterans receive intensive case management, connections to VA medical and mental health resources, and assistance obtaining income and housing. The position works within a harm-reduction and trauma-informed approach and supports Veterans in achieving permanent housing, retention, recovery, and personal and economic stability. The position requires frequent driving to various sites and participation in program upkeep, meetings, and training. The schedule is Tuesday through Saturday, 12:00–8:30 p.m. Compensation is $28.32–$30.02 per hour DOEE.

Requirements

High school education required.
At least one year of experience providing direct support services to people experiencing homelessness, mental health issues, substance abuse, or other social issues. Translatable military experience, relevant internship or volunteer experience, or administrative experience may be considered; customer service, mentorship, documentation, life-skills training, or military eligibility-advisement experience may also be considered.
Ability to complete CPR/First Aid training.
Commitment to serving people experiencing homelessness, alcohol or drug dependency, and mental health issues, using a trauma-informed approach to care.
Proficiency with computers and Microsoft Office, including Word, Excel, Outlook, and Teams.
Ability to interact supportively and professionally with staff and participants from diverse cultural and economic backgrounds.
Good customer service skills; effective communication and a calm demeanor in stressful situations.
Ability to work independently and as part of a team.
Excellent verbal and written communication skills.
Strong interpersonal and crisis intervention skills, a flexible attitude, and ability to work under pressure.
Ability to work with minimal supervision, multitask, maintain confidentiality and professional boundaries, and meet deadlines.
Ability to maintain professional conduct, attitude, and appearance.
Frequent driving is required; must have a valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
Must be able to receive and maintain criminal records clearance.
Must be able to obtain TB clearance.
Physical ability to regularly handle, feel, or operate objects, tools, or controls and reach with hands and arms; frequently stand, walk, sit, climb stairs, talk, hear, and see clearly; occasionally stoop, kneel, or crouch; and, if required, lift or move up to 50 pounds.

Nice To Haves

Bachelor’s degree in Social Services or a related field.
Experience with a Homeless Management Information System (HMIS).

Responsibilities

Create individual housing plans and provide ongoing case management to help Veterans obtain permanent housing, retain housing, and achieve personal and economic stability.
Develop individual participant service plans, including goals, objectives, and budget plans, in consultation with the Shelter Program Manager.
Meet with each assigned participant at least weekly to monitor progress and provide ongoing support.
Monitor Veterans’ arrivals and departures and ensure compliance with GPD regulations; develop corrective action plans with the supervisor when needed.
Use a harm-reduction model to support participant safety and recovery.
Refer participants to community agencies for wellness and community connections.
Maintain case management files according to agency and contract compliance standards and participate in scheduled internal file audits.
Maintain program tracking statistics and help compile contract and agency reports.
Provide crisis intervention as needed.
Support participants placed in permanent housing with housing retention, including regular housing inspections to monitor living conditions and help them succeed in community housing.
Ensure cleanliness and general upkeep of the program.
Drive a personal or agency vehicle to various sites as required and document and report mileage according to agency procedures; comply with the agency driving policy.
Promote a safe, healthy, and clean work environment consistent with agency health and safety practices.
Attend and participate in assigned meetings and trainings.
Submit timesheets accurately and on time.
Work within Insight Housing’s Code of Conduct.
Perform other tasks as assigned.

Benefits

Free dental and vision coverage.
19 paid holidays, including four mental health days.
Retirement plan with a match.
Paid training.
10-year anniversary sabbatical.
Flexible Spending Accounts.
Professional Development Allowance.
Paid parental leave benefit.
Discounted pet insurance.
Affordable health insurance, including a free healthcare option for employees.
Employer-paid 50% coverage for dependents’ vision, dental, and health insurance.