Case Manager (GPD) (Sunday-Thursday)

Insight Housing•Berkeley, CA

20d•Hybrid

About The Position

Insight Housing has been providing housing, food, and support services for over 50 years to help individuals experiencing homelessness transition into stable and affordable housing. The VA Grants per Diem Program, Going Home – Berkeley Vets (GHB), is an innovative transitional housing program offering low demand/low barrier services. This program provides comprehensive wrap-around support for homeless veterans facing challenges with substance use and mental health. Veterans receive intensive case management, are connected to VA medical and mental health services, and are assisted in securing income and housing.

Requirements

High school diploma required.
1 year of experience providing direct support services to individuals experiencing homelessness, mental health, substance abuse, or other social issues, required.
Proficient in computer use and Microsoft Office suite (Word, Excel, Outlook, and TEAMS).
Commitment to serving individuals experiencing homelessness.
Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons.
Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
Ability to provide good customer service.
Ability to communicate effectively and maintain a calm demeanor in stressful situations.
Capable of working independently and as part of a team.
Excellent written and oral communication skills.
Excellent interpersonal and crisis intervention skills with a can-do and flexible attitude.
Ability to work well under high pressure.
Ability to maintain professional conduct, attitude, and appearance at all times.
Valid California driver license.
Reliable personal vehicle.
Current personal auto insurance as required by law.
MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
Must be able to receive and maintain criminal records clearance.

Nice To Haves

Bachelor’s degree in Social Services or related field.
Ability to complete CPR/First Aid Training.
Translatable military experience, relevant internship and volunteer experience, or administrative experience.
Prior Customer service, mentorship, administrative, extensive documentation, or experience providing life training skills or eligibility advisement in military.
Experience with Homeless Management Information System (HMIS).

Responsibilities

Coordinate SSVF client intake process, including initial assessment and eligibility determination for new referrals, and electronic creation and maintenance of client files.
Provide street and venue-based outreach to homeless Veterans.
Maintain an assigned client caseload.
Provide intensive housing and vocational case management to Veterans and their families.
Conduct home visits as assigned.
Actively involve clients in the design and delivery of supportive services, ensuring their voice is heard in goal/service plans.
Collaborate with the Housing Specialist to maintain positive landlord relationships.
Develop individual budgets and service plans with each Veteran client.
Provide service coordination and linkage, including Veteran Services Enrollment, crisis intervention, vocational and employment assistance, general health and dental services, income support and benefits, substance abuse treatments, mental health services, and consumer and family involvement.
Conduct weekly meetings with participants to identify short and long-term goals, and address money management, employment, and education issues.
Assist participants in retaining housing and maximizing independence and self-sufficiency through linkage and referral to appropriate community services and resources.
Provide crisis intervention as needed.
Maintain and secure comprehensive case files and prepare/submit all required programmatic reports.
Provide information and recommendations to the Program Manager regarding program evaluation and modification.
Co-facilitate housing clinics, groups, and other HCMT activities.
Maintain HMIS database records, including client intakes, program entry, and program exit, ensuring data is entered within 24 hours of service delivery.
Adhere to laws regarding confidentiality and reporting requirements, and maintain knowledge of HIPAA certification standards.
Drive personal or agency vehicle for field work and to other program sites as required, documenting and reporting mileage according to agency procedures.
Participate in promoting a safe, healthy, and clean working environment consistent with agency health and safety practices.
Attend and participate in all assigned meetings and trainings.
Complete and submit timesheets accurately and in a timely manner.
Work within the framework of Insight Housing’s Code of Conduct.
Perform other tasks as assigned.