Case Manager

Keystone Health • Chambersburg, PA

18d • Onsite

About The Position

Keystone Enabling Services is seeking a compassionate, resourceful, and community-focused Case Manager to support patients and families in navigating healthcare and social service systems. This role is ideal for someone who is passionate about advocacy, care coordination, and helping individuals overcome barriers to care. Keystone Health is a well-established, community-based, non-profit organization that delivers high-quality health care to individuals and families with and without insurance. Keystone Health recognizes that a positive work culture in healthcare is essential for a successful organization. A positive work culture at Keystone Health includes employee appreciation, recognized autonomy, communication, building connections, encouraging collaboration, following ethical practices, and supporting employee wellbeing. As an employee at Keystone Health, our hope is that you will feel empowered and fulfilled, working towards our shared mission of providing care that comes from the heart.

Requirements

• At least one year experience supporting individuals through healthcare, community, or human services
• Knowledge of community resources, care coordination, or patient advocacy
• Familiarity with EHR systems and Microsoft Office applications
• Strong communication, relationship-building, and active listening skills
• Ability to work independently while collaborating effectively with a team
• Skilled at managing multiple priorities in a fast-paced environment
• Comfortable navigating difficult conversations and resolving conflict professionally
• Adaptable, organized, and motivated to improve processes and patient experiences
• Committed to equitable, culturally responsive care and community support

Nice To Haves

• Bilingual communication skills are a plus, but not required

Responsibilities

• Partner with providers, care teams, and community organizations to support patients’ social, emotional, and environmental needs
• Connect patients and families with community resources and support services
• Provide short-term care coordination and patient-centered education
• Help reduce barriers to care and improve access to essential services
• Support individuals from many different cultural and socioeconomic backgrounds with empathy and professionalism
• Collaborate across interdisciplinary teams to promote positive patient outcomes
• Maintain accurate documentation within the electronic health record (EHR)

Benefits

• Employee appreciation
• Recognized autonomy
• Communication
• Building connections
• Encouraging collaboration
• Following ethical practices
• Supporting employee wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level