CASE MANAGER (Veteran Program) New Haven County

The WorkPlace•New Haven, CT

1d•Hybrid

About The Position

Our Veteran unit is seeking a dedicated Case Manager to provide support to homeless and at-risk-of-homelessness Veterans in New Haven County. Based in New Haven County, the Case Manager will play a vital role in helping participants overcome personal and systemic barriers through personalized case management, job readiness training, educational guidance, and wraparound services. This position requires regular travel in New Haven County to engage with participants and community partners, with the goal of guiding Veterans toward long-term success in employment, education, or vocational training.

Requirements

Excellent intrapersonal skills with the ability to build rapport, motivate, and maintain positive relationships with Veterans and colleagues.
Highly organized with the ability to manage multiple cases, meet deadlines, and adapt to changing priorities.
Proficiency in Microsoft Excel for tracking participant progress, data entry, and reporting
Comfortable working independently and in a team across multiple sites
Commitment to assisting Veterans in overcoming barriers to achievement and success in their personal and work lives.
Excellent verbal, presentation, and written communication skills
Demonstrates strong cultural competence and the ability to work effectively with individuals from diverse backgrounds, fostering an inclusive and respectful workplace.
Bachelor's degree or equivalent from a four-year college in Human Services, Education, or Business Management, and/or three years of related experience and/or training; or equivalent combination of education and experience.
The ability to understand more advanced computer skills and be proficient in the advanced knowledge of software such as Microsoft Word, Excel, PowerPoint, and Access as well as data management systems.

Nice To Haves

The ability to read, speak and/or interpret Spanish is desired.

Responsibilities

Prepare and maintain records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence.
Provide one-on-one case management and mentorship to Veterans.
Support Veterans in addressing barriers such as housing instability, mental health needs, justice involvement, and family challenges.
Develop a mutually agreed-upon individualized Employment Plan & Service Plans to identify the participants' short-term and long-term objectives. Update plan as needed and monitor their progress.
Identify and initiate appropriate referrals that will strengthen the participants' potential for job placement and /or post-secondary school acceptance.
Provide information or refer individuals to public or private agencies or community services for assistance.
Maintain close contact with clients during job training and placements to resolve problems and evaluate placement adequacy.
Monitor and record clients' progress to ensure that goals and objectives are met.
Develop and maintain a database of participant activities with appropriate documents and required paperwork, i.e., forms, case notes, work experience, and volunteer opportunities.
Submit reports and review reports or problems with superiors.
Accumulate program data for regular internal and external reporting, and program evaluation, as needed.
Represent the workplace on committees and tasks forces while connecting/referring and coordinating the proper outreach and case management services needed for participants.
Ensure a strengths-based, culturally competent, and Veteran-focused approach to all services.
Other duties may be assigned.