Case Manager

Northeast Family Services•Rockingham, VT

About The Position

Northeast Family Services is seeking a Case Manager to serve as a liaison among the treatment team, clients, families, and collateral service providers. Working in collaboration with the clinical team and reporting to the Clinical Supervisor, the Case Manager supports children and families through in-home and community-based services in accordance with referrals from the New Hampshire Division for Children, Youth and Families (DCYF). Positions are available throughout New Hampshire. The role includes parent education and coaching, supervised visitation, treatment planning, ongoing risk assessment, coordination with DCYF and other providers, client transportation, and required clinical documentation. Early-evening availability is required, and schedules are flexible according to client needs. The position also participates in an on-call rotation to provide phone support to families as needed.

Requirements

Bachelor's degree with a major in social work, counseling, psychology, or a related human services field.
Valid driver's license and reliable, consistent access to a vehicle.
Authorized to work in the United States; the employer cannot sponsor or take over sponsorship of an employment visa.
Access to high-speed, secure internet.
Early-evening availability and flexibility to work according to client needs.

Nice To Haves

At least two years of experience working with children, youth, and families in a home or community setting; listed as preferred.

Responsibilities

Maintain an assigned caseload and ensure proper implementation of in-home services in accordance with DCYF referrals.
Collaborate with DCYF on referral requests, treatment plans, treatment meetings, and regular service-specific documentation.
Develop treatment plans with families and DCYF, including measurable and attainable goals.
Complete required service-delivery documentation, including assessments and reports.
Report client progress to the court system through in-person appearances and written reports as requested.
Provide parent education and supervised visitation to children, adults, and families in home and community settings.
Coach and support parents on effective parenting strategies, children's healthcare and educational needs, developmental milestones, meal preparation, and budgeting.
Enforce DCYF supervised-visitation expectations to ensure child safety.
Coordinate with DCYF, the New Hampshire court system, schools, behavioral health providers, and other treatment-team members.
Assess client risk on an ongoing basis and consult with the Clinical Supervisor about safety concerns.
Transport clients, including children and adults, and install car seats and booster seats as needed.
Participate in an on-call rotation and provide phone support to families as utilized.
Document clinical contacts and other required information in the Electronic Health System.
Perform other duties as assigned.