Case Manager

Salvation Army Careers•Hilo, HI

2d•Onsite

About The Position

The Salvation Army (TSA) is seeking a Case Manager for the Hilo Corps. This role will focus on providing case management services within the Hilo Corps Shelter/Tiny Homes program. Core activities include housing navigation, assessment, assisting participants with finding and securing housing, administering financial interventions, referring clients to community resources for assistance (clothing, food, etc.), and conducting regular case management meetings, which may include home visits. The Case Manager will also be responsible for coordinating and facilitating participant orientation meetings.

Requirements

Bachelor's degree in human services, Social Work, Public Health, counseling, psychology, or a comparable field.
2 years of work experience with the housing displaced.
Strong communication and people skills.
Demonstrated history of providing professional, effective case management services and programming with individuals, children, and families.
Ability to complete timely and detailed documentation.
Ability to use social service databases for clinical documentation/case notes (i.e. WellSky and Homeless Information Management System (HMIS)).
Ability to use professional judgment to determine appropriate interventions based on assessment tools.
Ability to develop individual case plans with clients.
Strong skills in customer service.
Competent in working independently within clear parameters in a team environment.
Successfully pass background check.
Must have a valid Hawaii driver’s license.
Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
Ability to grasp, push, pull, and reach overhead.
Ability to operate telephone.
Ability to lift to 25 pounds.
Ability to access and produce information from the computer.
Ability to understand written information.
Ability to interact with co-workers and the public in a positive, professional manner.
Ability to work with people of diverse backgrounds and circumstances.
Ability to write/compose written language.
Ability to read.
Ability to communicate via the latest technologies.
Use of office equipment such as computers, photocopiers, scanners, calculators, etc.

Nice To Haves

Master’s degree in social work (MSW).
Experience integrating the Pathway of Hope approach to case management services.
Bi-lingual.
Completion of internal Protecting the Mission (PTM) training within the first three months of employment.
Valid Hawaii driver’s license (listed as preferred in certification/licenses section).

Responsibilities

Provide housing navigation services.
Conduct assessments for participating families.
Assist clients with search and lease-up in housing.
Identify and administer appropriate financial interventions.
Refer clients to community resources for clothing, food, and other emergency assistance.
Conduct regular family case management meetings, including home visits as needed.
Coordinate and facilitate participant orientation meetings.
Complete timely and detailed documentation, including assessments.
Use social service databases for clinical documentation and case notes (e.g., WellSky, HMIS).
Develop individual case plans with clients to help them achieve goals related to housing stability, mental health, social skills, resource navigation, and strengthening protective factors.
Perform other duties as required.