HomeBase Fulton - Case Manager

CAMBA INC•New York, NY

About The Position

HomeBase provides case management and essential services to at-risk individuals and families to prevent homelessness. Individuals and families receive services that will help overcome problems with public benefits, housing, education, health care and other issues that could impede their ability to maintain stable households. Position Overview: The Case Manager, under general supervision, is expected to: (1) aid individuals and/or families requiring social service assistance; (2) conduct client interviews and evaluations to assess needs and develop service plans, including short-term and long-term client goals; and (3) assist clients in identifying and locating community resources. Prescreen clients for eligibility and schedule intake appointments. Review all documentation establishing clients' eligibility, conduct initial intake or assessment of clients and clients' families, and conduct periodic reassessments. Input client data and client progress information into automated database. Review and complete all CAMBA intake forms with the client. Refer clients to appropriate services based on their needs. Answer incoming calls and check voicemails daily on both desktop and work cell phones, responding to messages within 48 hours, and ensure emails are read and replied to within 48 hours. Report to work daily with fully charged provided cell phone for multifactor authentication. Conduct home visits and inspections for any open HomeBase case; not limited to assigned cases only. Evaluate living conditions and/or conduct inspections as per DHS/DSS/HRA standards. Create and maintain client files, both hard copy and electronic. Develop service plans with the clients tailored to their needs and provide ongoing follow-up to support them in achieving their goals by monitoring clients' progress (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits. Document client progress via detailed progress notes. Evaluate and recommend closing of cases in which clients: (a) have achieved stability, (b) have not demonstrated a willingness to participate (lost-to-service), or (c) have reached the allotted time of services 120 EAF/90 ESG without recertification or has become ineligible for services (e.g. exceed income guidelines). Meet daily, weekly, and monthly goals and tasks as assigned and in accordance with the funder guidelines. Complete and submit subsidy applications and requests for financial assistance. Provide all required information for weekly, monthly, quarterly, and annual reports. Act as client liaison/client advocate with outside organizations regarding matters such as education, healthcare, housing, legal issues, etc. Assist clients in completing applications for benefits and entitlements, and process applications on clients' behalf (e.g., Access HRA, Housing Connect, DRIE, SCRIE). Escort clients to appointments (e.g., social services, healthcare, etc.) as needed. Other duties as assigned.

Requirements

Bachelor's degree (e. g., B.A., B.S.W.), or Associate degree and 2 years of relevant experience, or High School Diploma and 4 years case management experience in the social services field
Proficiency in Microsoft Office (Excel, Word, Outlook)
Excellent writing skills, with the ability to draft assessments, service plans, progress notes, weekly reports, and general client-related correspondence
Excellent communication skills, with the ability to effectively present information and respond to questions from supervisors, clients, funders, other organizations, and the general public
Ability to apply basic mathematical concepts, such as fractions, decimals and percentages, to practical situations
Strong problem-solving skills, with the ability to define problems, collect data, establish facts, and draw valid conclusions
Willingness to learn and adapt

Nice To Haves

Proficiency in a language other than English (e.g., Haitian/Creole, French, Spanish, Russian, etc.)
Familiarity with HRA benefits, NYC housing programs, and community resources

Responsibilities

aid individuals and/or families requiring social service assistance
conduct client interviews and evaluations to assess needs and develop service plans, including short-term and long-term client goals
assist clients in identifying and locating community resources
Prescreen clients for eligibility and schedule intake appointments
Review all documentation establishing clients' eligibility, conduct initial intake or assessment of clients and clients' families, and conduct periodic reassessments
Input client data and client progress information into automated database
Review and complete all CAMBA intake forms with the client
Refer clients to appropriate services based on their needs
Answer incoming calls and check voicemails daily on both desktop and work cell phones, responding to messages within 48 hours, and ensure emails are read and replied to within 48 hours
Report to work daily with fully charged provided cell phone for multifactor authentication
Conduct home visits and inspections for any open HomeBase case; not limited to assigned cases only
Evaluate living conditions and/or conduct inspections as per DHS/DSS/HRA standards
Create and maintain client files, both hard copy and electronic
Develop service plans with the clients tailored to their needs and provide ongoing follow-up to support them in achieving their goals by monitoring clients' progress (dates achieved) via regularly scheduled telephone contact and/or face-to-face home and office visits
Document client progress via detailed progress notes
Evaluate and recommend closing of cases in which clients: (a) have achieved stability, (b) have not demonstrated a willingness to participate (lost-to-service), or (c) have reached the allotted time of services 120 EAF/90 ESG without recertification or has become ineligible for services (e.g. exceed income guidelines)
Meet daily, weekly, and monthly goals and tasks as assigned and in accordance with the funder guidelines
Complete and submit subsidy applications and requests for financial assistance
Provide all required information for weekly, monthly, quarterly, and annual reports
Act as client liaison/client advocate with outside organizations regarding matters such as education, healthcare, housing, legal issues, etc
Assist clients in completing applications for benefits and entitlements, and process applications on clients' behalf (e.g., Access HRA, Housing Connect, DRIE, SCRIE)
Escort clients to appointments (e.g., social services, healthcare, etc.) as needed
Other duties as assigned