Case Manager

Service Core Inc.•Youngstown, OH

11h•Onsite

About The Position

The Case Manager role involves assessing client needs, developing Individualized Service Plans (ISPs), and providing therapeutic support. This includes crisis stabilization, ADL prompting, coaching, and teaching. The position requires making decisions about client services, resources, and treatment interventions, as well as gathering psychosocial information and adhering to risk management protocols. Responsibilities also include completing intake and discharge paperwork, ensuring compliance with various standards, and collaborating constructively with clients, families, other service providers, and community members. The role involves active participation in agency meetings and supervision, contributing to quality improvement initiatives, and sharing knowledge with colleagues. Continuous learning and skill development are encouraged. A significant portion of the role involves driving clients to appointments in a company vehicle, with approximately 75% travel time.

Requirements

High School diploma required.
3 years mental health/ SUD or community support/case management experience required.
Experience with severe and persistent mental health diagnoses, substance use disorders, and dual diagnosis.
Knowledge of community resources is critical.
CDCA is required if a candidate does not have a Bachelor’s degree; candidate will need to have prior to hire or will need to obtain within 45 days of hire.
Experience using computers, Electronic Health Records (Credible), office phone and cell phone, email, fax/copy machine.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Conduct needs assessments and formulate Individualized Service Plans (ISPs).
Provide individual therapeutic interactions, including crisis stabilization, ADL prompting, coaching, and teaching.
Make decisions regarding clients' need for additional services, resources, or more restrictive settings.
Determine choice of treatment interventions, techniques, advocacy activity, and frequency of contacts.
Pursue collateral contacts to gather additional psychosocial information when indicated.
Adhere to agency’s risk assessment/management protocols.
Complete intake/needs assessment, ISP and reviews, progress notes, Payeeship forms, and discharge paperwork.
Conform to Program, ODMH, CARF, and third-party payer standards and obligations.
Interact constructively with essential others (peers, supervisors, other service providers, family, significant others, community members) to advance treatment progress, quality of care, and the agency’s standing.
Participate actively and productively in agency meetings and supervision sessions.
Introduce and/or implement new ideas for improving the quality of care.
Be attentive and responsive to feedback from clients, significant others, community partners/members.
Share skills, knowledge, and expertise with other agency staff through consultations, workshops, and team meetings.
Advance own level of skill and competency through participation in continuing education opportunities.
Utilize knowledge of community resources.
Drive clients to appointments in a company vehicle (approximately 75% travel).