Case Manager_NE-NSC_603-Family Shelter

Salvation Army•Concord, NC

1d•Onsite

About The Position

Provides crisis intervention and case management services to clients in residence at the Concord Shelter and Pathway of Hope. Plans, develops, and controls the day-to-day operations of the shelter. Guides and assists clients in developing measurable steps to address the causes of their homelessness. Identifies and advocates with community resources to assist clients in the successful completion of their service plans. Utilizes student interns for assisting clients and supervises the daily activities of all monitors. Ensures compliance with program and organizational policies and procedures.

Requirements

Bachelor's degree from an accredited college or university in Social Work, Behavioral Science, or a related field, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Knowledge of the principles and practices of social service case management.
Knowledge of social service resources and agencies in the community.
Knowledge of effective communication and motivation practices.
Ability to develop program plans and goals based on client's needs.
Ability to evaluate the client's progress toward program goals.
Ability to work with the public encompassing all types of behaviors.
Ability to interview clients and to obtain pertinent information.
Ability to prepare and maintain accurate and complete case notes and client records.
Ability to plan, organize, and prioritize work in order to accomplish work in compliance with quality standards and deadlines.
Ability to build and maintain effective and professional working relationships with clients and community agencies.
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
Ability to communicate clearly and effectively both orally and in writing.
Ability to think clearly and quickly in order to maintain control of client caseload.
Ability to effectively and efficiently work on multiple cases at the same time without becoming frustrated or disorganized.
Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Nice To Haves

Utilizes student interns for assisting clients in the successful completion of the service plan.

Responsibilities

Provides crisis intervention service to clients as needed.
Conducts comprehensive assessments with clients to identify the cause of homelessness, needs, and strengths.
Develops a service plan to address issues identified in the assessment.
Guides and assists clients in developing concrete, measurable steps for successful completion of their service plan.
Determines individualized length of stay in the shelter for clients based on the Service Plan.
Identifies community resources that will assist clients in the successful completion of the service plan.
Instructs and trains volunteers in proper methods and procedures.
Checks and approves work for accuracy, completeness, and timeliness.
Advocates with community resources to secure services that will assist clients in planned goals and objectives.
Evaluates and measures clients' progress toward successful completion of goals and objectives identified in the service plan.
Conducts training, guidance, and evaluation of student interns assigned to the shelter.
Maintains all required documentation to meet The Salvation Army, federal, and funding sources guidelines.
Adheres to the strictest professional confidentiality standards regarding clients and client information.
Abides by The Salvation Army policies and procedures.
Exercises good judgment and appropriate problem-solving techniques for concerns and disputes arising from shelter clients.
Cooperates with the Director in all matters pertaining to client services.
Participates in weekly supervision to discuss cases with the Shelter Director.
Collaborates with Shelter monitors and kitchen staff in managing shelter clients.
Maintains conservation of all Salvation Army resources.
Assists the Director in preparing statistical and progress reports.
Maintains up-to-date knowledge of all program changes and requirements per Salvation Army policies.
Assists with community services as needed.
Assists in performing social service work for special or seasonal projects.
Performs other related work as required.