Case Manager

Insight Housing•Martinez, CA

53d•$28•Hybrid

About The Position

Insight Housing has been providing housing, food, and support services for over 50 years to help individuals transition from homelessness to stable, affordable housing. We serve seven counties in the Bay Area and are dedicated to our mission of ensuring everyone in our community has a home through supportive and sustainable housing solutions. The Roads Home program specifically assists low-income Veteran families experiencing homelessness by providing outreach, case management, housing placement, financial assistance, employment support, and help with VA benefits. The program focuses on developing action plans with participants to improve their health and wellness.

Requirements

High school diploma required.
1 year of experience providing direct support services to individuals experiencing homelessness, mental health, substance abuse, or other social issues, required.
Proficient in computer use and Microsoft Office suite (Word, Excel, Outlook, TEAMS).
Commitment to serving individuals experiencing homelessness.
Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons.
Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
Ability to provide good customer service.
Ability to communicate effectively and maintain a calm demeanor in stressful situations.
Capable of working independently and as part of a team.
Excellent written and oral communication skills.
Excellent interpersonal and crisis intervention skills with a can-do and flexible attitude.
Ability to work well under high pressure.
Ability to maintain professional conduct, attitude, and appearance at all times.
Valid California driver license.
Reliable personal vehicle.
Current personal auto insurance as required by law.
MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
Must be able to receive and maintain criminal records clearance.

Nice To Haves

Bachelor’s degree in Social Services or related field.
Ability to complete CPR/First Aid Training.
Translatable military experience, relevant internship and volunteer experience, or administrative experience will be considered.
Prior Customer service, mentorship, administrative, extensive documentation, or experience providing life training skills or eligibility advisement in military will be considered.
Experience with Homeless Management Information System (HMIS).

Responsibilities

Coordinate SSVF client intake process, conduct initial assessments and eligibility determinations, and create/maintain electronic client files.
Provide street and venue-based outreach to homeless Veterans.
Maintain an assigned client caseload.
Provide intensive housing and vocational case management to Veterans and their families.
Conduct home visits as assigned.
Actively involve clients in the design and delivery of supportive services, ensuring they have a voice in their goal/service plans.
Collaborate with the Housing Specialist to maintain positive landlord relationships.
Develop individual budgets and service plans with each Veteran client.
Provide service coordination and linkage for Veteran Services Enrollment, crisis intervention, vocational and employment assistance, general health and dental services, income support and benefits, substance abuse treatments, mental health services, and consumer and family involvement.
Conduct weekly meetings with participants to identify short and long-term goals, and discuss money management, employment, and education issues.
Assist participants in retaining housing and maximizing independence and self-sufficiency through linkage and referral to community services and resources.
Provide crisis intervention as needed.
Maintain and secure comprehensive case files and prepare/submit programmatic reports.
Provide information and recommendations to the Program Manager regarding program evaluation and modification.
Co-facilitate housing clinics, groups, and other HCMT activities.
Maintain HMIS database records, including client intakes, program entry, and program exit, ensuring data is entered within 24 hours of service delivery.
Adhere to confidentiality and reporting laws, and maintain knowledge of HIPAA certification standards.
Drive personal or agency vehicle for field work and to other program sites, documenting and reporting mileage, and complying with agency vehicle policy.
Participate in promoting a safe, healthy, and clean working environment.
Attend and participate in assigned meetings and trainings.
Complete and submit timesheets accurately and in a timely manner.
Work within the framework of Insight Housing’s Code of Conduct.
Perform other tasks as assigned.