Case Manager - Pomona Women's Center

HealthRIGHT 360•Pomona, CA

About The Position

The Case Manager provides in-person support to clients at Prototypes Women's Center in Pomona, coordinating care within HealthRIGHT 360 and with outside service providers. The role supports a 180-bed residential program for women, including women who involve their children in recovery. Services may be delivered in outpatient offices, residential facilities, or in the community, depending on client needs and program requirements. Reliable transportation is required. Working as part of a multidisciplinary team, the Case Manager assists clients with intake, assessments, benefits applications, service connections, housing, employment preparation, and progress toward treatment plan goals. The position also coordinates communication with external providers and agencies, transports clients as needed, conducts and documents urine analysis tests, and completes required clinical documentation in accordance with agency and regulatory standards. This is a union-eligible position.

Requirements

High school diploma or equivalent, plus Substance Use Disorder Counselor registration from an accredited California agency (CCAPP, CAADE, or CADTP); alternatively, a bachelor's degree in Social Work, Psychology, or another related field from an accredited institution.
Case management experience.
Experience working with clients experiencing acute withdrawal from substances.
Experience in the human service field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery.
Valid First Aid and CPR certification, or ability to obtain it within 30 days of hire.
Valid California Driver’s License and access to registered and insured transportation.
Reliable transportation is required.

Responsibilities

Assist clients with intake by completing case management assessments and entering financial and benefit information.
Support clients in applying for Medi-Cal or transferring Medi-Cal between counties when appropriate.
Assess case management needs and complete releases of information.
Connect clients to benefits, mental and physical health services, employment, probation, DCFS, housing, community resources, outpatient substance use disorder services, and aftercare.
Coordinate communications and external service linkages, including scheduling appointments, communicating with probation and DCFS, scheduling child visits, obtaining court minute orders, and providing therapy and psychiatry appointment reminders.
Deliver services in outpatient, residential, or field settings based on assignment and client needs.
Complete the VI-SPDAT and connect clients with safe housing options.
Assist clients with resume writing and job search preparation.
Monitor client progress toward case management treatment plan goals and provide treatment plan input.
Seek clinical consultation throughout treatment and in new or high-risk clinical circumstances.
Collaborate with the treatment team, including the Clinical Therapist, Counselor, Medical staff, Psychiatrist, and behavioral health staff.
Transport clients as needed.
Complete client urine analysis tests and document test results.
Complete progress notes within 72 hours of service delivery and meet clinical documentation due dates.
Write client progress letters and court reports and obtain final supervisor approval.
Complete documentation in compliance with agency policies and procedures, HIPAA, 42-CFR, DMH, and SAPC standards.
Complete assigned URCs in a timely manner.
Assist with client program oversight by managing case management business passes.
Meet the productivity expectation of 25 client care hours per week.
Maintain compliance with registration or certification requirements.
Attend and actively participate in assigned Clinical Group Supervision, agency and team meetings, and training opportunities; complete assigned training on time.
Arrange work schedule according to agency needs.
Read emails daily and respond when appropriate.
Perform other duties as assigned.