Case Manager - Pomona Women's Center

HealthRIGHT 360•Pomona, CA

1d•Onsite

About The Position

HealthRIGHT 360 is a nonprofit organization providing comprehensive healthcare services to vulnerable populations, including mental health care, substance use treatment, primary health services, and transitional support for people re-entering the community after criminal justice involvement. Prototypes Women's Center in Pomona is a 180-bed residential facility serving women, including mothers who wish to involve their children in recovery. Its services address substance use and mental health, parenting, education, and life skills, with treatment lasting from 60 days to six months. The Case Manager I provides in-person support by coordinating client care within HealthRIGHT 360 and with outside providers. The role assists clients with intake paperwork, outcome assessments, benefits applications, treatment-plan goals, and connections to community and clinical services. Work may take place in outpatient offices, residential facilities, or in the community according to client needs and program requirements. Reliable transportation is required.

Requirements

High school diploma or equivalent and Substance Use Disorder Counselor registration from an accredited California agency (CCAPP, CAADE, or CADTP) under Option I; alternatively, a bachelor's degree in Social Work, Psychology, or a related field from an accredited institution under Option III.
Case management experience.
Experience working with clients experiencing acute withdrawal from substances.
Experience in the human service field and demonstrated expertise in substance abuse treatment, relapse prevention, and recovery.
Valid First Aid and CPR certification, or ability to obtain it within 30 days of hire.
Valid California Driver’s License and access to registered and insured transportation.
Ability to meet a satisfactory background check, health screening and tuberculosis testing, program and funding requirements, and applicable credential requirements.
Ability to conduct case management assessments, intake procedures, and outcome measures.
Ability to coordinate internal and external resources and support continuity of care across services.
Effective verbal and written communication skills for client communication, external service linkage, and stakeholder collaboration.
Familiarity with local community behavioral health and public health systems.
Ability to work respectfully with diverse and disadvantaged populations, including people with histories of incarceration, substance use, or mental health issues.
Ability to enter client records accurately and maintain electronic records.
Comfort working in varied settings based on client and program needs.
Adherence to confidentiality laws, ethical guidelines, and organizational policies, with accountability, reliability, and integrity.
Ability to collaborate positively with team members and community-based providers.
Ability to use electronic health records and other case management tools.

Nice To Haves

Bilingual ability.

Responsibilities

Assist clients with intake, complete case management assessments, and enter financial and benefit information.
Support clients in applying for Medi-Cal or transferring Medi-Cal County when appropriate.
Assess case management needs and complete releases of information.
Connect clients with benefits, mental and physical healthcare, employment, probation, DCFS, housing, community resources, outpatient substance use disorder services, and aftercare.
Coordinate communication and external service linkages, including scheduling appointments, communicating with probation and DCFS, scheduling child visits, obtaining court minute orders, and providing therapy and psychiatry appointment reminders.
Deliver services in outpatient, residential, or field settings based on assignment and client needs.
Complete the VI-SPDAT and connect clients with safe housing options.
Assist clients with resume writing and job-search preparation.
Monitor client progress toward case management treatment-plan goals and provide treatment-plan input.
Seek clinical consultation throughout treatment and in new or high-risk clinical circumstances.
Collaborate with the treatment team, including clinical therapists, counselors, medical staff, psychiatrists, and other behavioral health team members.
Transport clients as needed.
Complete client urine analysis tests and document results.
Complete progress notes within 72 hours of service delivery and meet clinical documentation deadlines.
Write client progress letters and court reports and obtain supervisor approval.
Complete documentation in compliance with agency policy, HIPAA, 42-CFR, DMH, and SAPC standards.
Complete assigned URCs in a timely manner.
Manage case management business passes to support client program oversight.
Meet the expected productivity of 25 client care hours per week.
Maintain registration or certification requirements.
Attend and participate in assigned Clinical Group Supervision, agency and team meetings, and training; complete assigned training on time.
Arrange the work schedule according to agency needs, read emails daily, and respond when appropriate.
Perform other duties as assigned.