Case Manager
David Raines Community Health Center•Shreveport, LA
•Hybrid
About The Position
The Case Manager is primarily responsible for providing support for patients with chronic or acute illness, providing patient education and making referrals for other services. The Case Manager may rotate on occasion or as necessary, to other DRCHC sites. (Bossier, Gilliam, Haynesville, Minden, or Shreveport).
Requirements
- High School Diploma or equivalent
- At least three years of patient/customer services experience.
- Strong communication and interpersonal skills.
- BLS (American Heart Association)
Nice To Haves
- Associate’s degree in business or healthcare administration or related preferred.
- Experience in behavioral health preferred.
Responsibilities
- Receive inbound and outbound calls to/from patients regarding clinical care and services and healthcare related needs regarding scheduling appointments, follow-ups, referrals, etc.
- Serve as an Administrative Assistant in generating/completing memos, reports, forms, maintain providers’ calendars, ordering supplies and maintenance of the filing system, etc.
- Ensures all confidential personal health information and financial information is entered into computerized system with a high rate of accuracy.
- Maintain accurate, timely and secure documentation in compliance with regulatory standards.
- Complies with all federal and local laws in ensuring patient privacy and DRCHC policies and procedures.
- Performs additional duties as necessary.
Benefits
- 11 paid holidays each year
- paid time off
- extended leave days
- discounted services
- loan repayment options
- continuing education days
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
