Case Manager

Lutheran Social Services of Southern California•San Bernardino, CA

12d•$20 - $26•Onsite

About The Position

Lutheran Social Services of Southern California (LSSSC) is a non-profit social service agency founded in 1946, dedicated to serving individuals and families in need throughout Southern California. LSSSC's mission is to live out God's love by embracing, equipping, and empowering vulnerable individuals, families, and communities toward self-sufficiency. The Case Manager role is crucial in coordinating community-based services tailored to individual needs, focusing on mental health, medical health, and human services. This position is responsible for assisting individuals and families experiencing homelessness in securing housing, including interim housing, transitional housing, and finding permanent solutions through programs like Rapid Re-Housing (RRH). For RRH, the Case Manager will work with low-income individuals and families to prevent or end homelessness by providing financial assistance through Homeless Housing Assistance Prevention (HHAP) services. Key responsibilities include eliminating barriers to housing stability such as employment, income increase, financial literacy, budgeting, addressing health needs, and connecting clients to resources for transportation, childcare, and legal aid. The role utilizes strength-based intensive case management, advocacy, landlord mediation, and outreach to foster self-sufficiency and community engagement. Case Managers manage multiple cases, build on participant strengths, develop person-centered service plans, facilitate groups, and connect participants with necessary resources. Creative problem-solving, meticulous record-keeping, and strong community/landlord relationships are essential.

Requirements

High school diploma and a minimum of 2 years of experience OR a bachelor’s degree with no previous experience providing case management services (for Case Manager I).
High School Diploma with a minimum of 4 years’ experience OR a bachelor’s degree with 2 years of experience with case management services with vulnerable and/or disabled population specifically the chronically homeless, mental health and/or substance abuse population (for Case Manager II).
High School Diploma with 6 years of experience OR a bachelor’s degree with 3 years of experience OR a master’s degree in social work or related field with internship plus six or more months experience in Case management services with vulnerable and/or disabled population specifically the chronically homeless, mental health and/or substance abuse population (for Case Manager III).
Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
Works within approved budget; Develops and implements cost-saving measures; Conserves organizational resources.
Works with integrity and ethically; Upholds organizational values. Follow the organization’s policies and procedures and avoid involvement in activities that are a conflict of interest.
Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Must read, speak, and write fluent English.
Must be able to communicate clearly and effectively with clients and staff.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Knowledge of Word Processing software and Spreadsheet software.

Nice To Haves

Knowledge in Housing First and Trauma-Informed Practices.

Responsibilities

Review scope of work requirements for each program assigned by Program Coordinator.
Fulfill program or contract requirement as outlined in contract or as directed by Program Coordinator.
Screen, assess eligibility for services, verify client needs, and conduct intakes for prospective participants.
Collaborate with the participants to develop a strength-based individualized Service Support Plan, ISSP, and safety plan to address holistic health and service needs.
Provide case management services to all clients as needed and in accordance with policies and procedures, including but not limited to intake, assessment, care planning, linkage, transportation, and consultation to resources in the community.
Complete Reverse Referral and Community Que Referrals in the Homeless Management Information System (HMIS) system when applicable.
Serve clients and community with empathy and awareness of appropriate boundaries.
Ensure clients maintain eligibility for services.
Locate suitable Rapid Rehousing (RRH) housing options.
Ensure participants possess basic life and home care skills.
Prepare program participants for eventual self-sufficiency by assisting clients with obtaining social security cards, birth certificate, California Identification card, and/or income verification forms.
Teach budgeting and financial literacy skills.
Build connections with potential employers and training programs.
Prepare participants for job interviews; assist with building a resume.
Ensure the client has regular contact with their primary care provider and can access and maintain medical insurance/assistance.
Facilitate groups that promote money management, tenant education, and referrals that promote permanent housing and self-sufficiency in the future.
Monitor and track charts monthly for service provision. Provide follow-up for charts not in compliance.
Document client services, program activity, including prescreens, eligibility, intakes, financial assistance, housing search, applications, landlord mediations and linkage and consultation within 24 hours of providing the service.
Identify participant strengths and barriers (poor credit history, prior evictions, income standards, and deposit challenges) to stability.
Ensure client charts are locked in the appropriate file cabinet in the office and transported in a lockbox when not in use.
Complete and submit incident reports within 24 hours.
Notify the Site Director and/or other management team managers of all clients, staff, and/or program issues or concerns.
Follow HIPAA rules and regulations for compliance and confidentiality.
Attend all meetings, training, and supervision appointments as scheduled.
Log in to Paylocity daily to input time worked, submit time-off requests, and approve timecards.
Provide client service information monthly for billing.
Assist the SBCWC management team with interviewing, selecting, and training participants for the Helping Our Peers Evolve (HOPE) program.
Provide back-up for other staff members as needed.
Assist with serving food when needed.
Conduct peer review chart audits. Report findings to the Site Director and compliance representatives.
Distribute and collect client satisfactory surveys.
Collaborate with participants to locate, secure or maintain appropriate housing; assist with landlord negotiations and mediations (pre and post housing), rental applications, and leases when needed; advocate with landlords for prospective tenants.
Develop, teach, utilize, and maintain a network of resources and referrals appropriate for clients.
Represent LSSSC in the community by scheduling meetings to present information to landlords and community organizations to educate them about interim housing (emergency shelter), Rapid Rehousing (RRH), and transitional housing-related services.
Schedule visits for service providers and guest speakers.
Provide De-Escalation and Crisis Intervention with clients.
Assist in training volunteers, colleagues, and interns.
Provide trauma-informed and peer-based bi-monthly street outreaches in the community and encampment areas in the Central Valley Region.
Locate suitable RRH housing options.
Locate landlords with residents in need of HP services.
Build relationships and connections with landlords.
Serve as a landlord liaison to help mitigate any issues that arise with tenants.
Collaborate with tenants and landlords to solve issues and prevent evictions.
Develop a referral network of services and supports that assist with housing retention, including linkages for warm handoffs to specialists in debt counseling, consolidation, legal services, employment, transportation, food, hygiene, childcare, social service benefits, substance use issues, mental health, medical care, HIV specialized care, etc.
Track, with guidance, the HOPE (Helping Our Peers Evolve) participants points.
Coach and train new hires, Case Managers I & II Site Monitors, Cooks, and other paraprofessionals.
Facilitate groups that include clinical and behavioral interventions (motivational interviewing, Cognitive Behavioral).
Monitor groups facilitated by Peer Support Specialist and HOPE (Helping Our Peers Evolve) participants for appropriateness and to assist as needed.
Lead weekly department meetings for Program Manager or Coordinator as needed.
Attend local committee meetings as an LSSSC representative.
Provide monthly program reports, progress assessments on transitions to transitional or permanent housing, employment, and self-sufficiency goals to the supervisor.
Conducts post-housing home visits to provide housing counseling and education, and to ensure compliance with lease and program agreements.
Perform benefits and housing maintenance counseling.
Assist with monthly billing and statistical reports.
Create and maintain Internal databases and client rosters.
Complete quarterly department internal audits.
Other duties as assigned.