Case Manager/Treatment Coordinator
About The Position
Dream Dental is seeking an experienced, patient-focused Dental Case Manager/Treatment Coordinator to join our growing team in Goodlettsville, TN. This is an excellent opportunity for a dental professional who enjoys building relationships with patients, presenting treatment plans, and helping patients move forward with the care they need. Our busy, established general dentistry practice offers a wide range of services, including dental implants, clear aligner therapy, restorative dentistry, cosmetic dentistry, and preventive care. We have a loyal patient base, modern technology, and a supportive team environment dedicated to delivering exceptional patient experiences.
Requirements
- Minimum of 2 years of dental experience required
- Previous experience as a Treatment Coordinator, Case Manager, Patient Coordinator, or Front Desk Team Member preferred
- Confidence presenting treatment plans and discussing financial options
- Experience utilizing CareCredit, Sunbit, Cherry, or similar financing platforms
- Excellent communication, customer service, and relationship-building skills
- Strong organizational and multitasking abilities
- Experience with Open Dental software preferred
- Professional, positive, and team-oriented attitude
- 3+ years of dental business office experience.
- High school diploma or equivalent.
- Knowledge of dental terminology.
- Knowledge of dental office procedures.
- Knowledge of accounting and administrative principles and procedures.
- Knowledge of dental practice management software preferred.
- Knowledge of MS Office.
Nice To Haves
- Management or supervisory experience preferred.
Responsibilities
- Present comprehensive treatment plans with confidence and professionalism
- Educate patients on recommended treatment and answer questions
- Review insurance benefits and discuss financial arrangements
- Assist patients with third-party financing options, including CareCredit, Sunbit, and Cherry
- Coordinate treatment scheduling to support patient acceptance and continuity of care
- Build trust and long-term relationships with patients
- Follow up on unscheduled treatment and maintain accurate patient records
- Collaborate closely with doctors, hygienists, and administrative team members
- Deliver an exceptional patient experience from consultation through treatment completion
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Paid time off (PTO)
- Paid holidays
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- Continuing education opportunities
- Career growth and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
