Case Manager - Surgery

The Medical College of Wisconsin • Milwaukee, WI

33d • Hybrid

About The Position

The trauma recovery center case manager provides comprehensive, trauma-informed case management services to survivors of violent crime. This role is responsible for assessing client needs, coordinating services, and supporting engagement in care across medical, mental health, legal, and social service systems. Working as part of a multidisciplinary team, the Case Manager plays a critical role in reducing barriers to care and promoting client stability, recovery, and access to resources. This position requires a high level of organization, collaboration, and commitment to client-centered, culturally responsive services.

Requirements

• Appropriate experience may be substituted for education on an equivalent basis.
• Minimum Required Education: Associate’s degree
• Minimum Required Experience: 2 years
• Bilingual/bicultural (e.g., Spanish/English)
• Experience working with trauma-affected populations strongly preferred
• Knowledge of community resources and public systems (e.g., housing, benefits, legal services)
• Experience working with survivors of violent crime
• Familiarity with trauma-informed care and culturally responsive practices

Nice To Haves

• Preferred Education: Bachelor’s degree in social work, psychology, public health, or a related field
• Preferred Experience: Minimum of 1-2 years of experience in case management, social services, or a related field

Responsibilities

• Conduct assessments to identify client needs across multiple domains (e.g., housing, safety, medical, legal, financial)
• Collaborate with clients and clinical staff to develop individualized service plans
• Monitor and update client needs and goals throughout the course of services
• Provide ongoing case management services to support client stability and recovery
• Link clients to needed resources and services, including shelter, housing, healthcare, legal advocacy, and public benefits
• Assist clients with applications (e.g., victim compensation, benefits, insurance)
• Coordinate care across multiple providers and systems
• Conduct proactive and assertive outreach to engage and retain clients in services
• Maintain regular contact with clients, including phone, in-person, and community-based interactions
• Support re-engagement of clients who have disengaged from services
• Advocate on behalf of clients within healthcare, legal, and social service systems
• Provide trauma-informed support and psychoeducation
• Assist clients in navigating complex systems and reducing barriers to care
• Participate in multidisciplinary team meetings and case conferences
• Collaborate closely with clinicians, medical providers, and external partners
• Communicate effectively with team members regarding client needs and progress
• Maintain accurate, timely, and complete documentation in accordance with program and funding requirements
• Track services provided, referrals, and client outcomes
• Support data collection, reporting, and quality improvement efforts

Benefits

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental.
• Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree