Case Manager (Supports Planner)

Service Coordination Careers•Lexington Park, MD

1d•Hybrid

About The Position

Service Coordination, Inc. (SCI) is seeking passionate Supports Planners to work within the community and advocate for underserved individuals. SCI offers competitive pay, reimbursement for all travel, quarterly bonus potential, and a generous referral program. The company provides excellent benefits, including tuition reimbursement, medical, dental, and vision plans, fully paid short-term and long-term disability and life insurance, a 403(b) match, generous paid time off, and holiday pay. Team members receive extensive paid training, a company-provided laptop and cell phone, and benefit from supportive leadership teams that facilitate open communication through monthly Town Halls and Annual Reviews. SCI, founded in 1982, is dedicated to caring for its team, community, and the people it supports by providing quality case management and connecting individuals to community resources with respect for their dignity and rights. Support Planners are responsible for billing roughly 75% of their worked time, and travel time, while paid, is not a billable activity. Therefore, it is important to apply for a position in the county you live in to ensure you can meet the position's expectations and be eligible for mileage reimbursement at the federal rate.

Requirements

Bachelor's or master's degree in one of the following concentrations: Psychology, Sociology, Social Work, Nursing, Counseling, Human Services Administration
Valid Driver's License and an insured vehicle
Experience in working with people with disabilities preferred
Experience with person centered planning preferred
Ensures services provided follow the organization’s mission statement, core operating values and policies and procedures.
Follow HIPAA, confidentiality and security procedures and principles.
Collaborate with peers, leadership, and support areas of the organization.
Actively participate in and contribute to leadership and other staff meetings and trainings.
Maintains compliance with federal, state, and local employment laws and regulations.
Follow self-direction and person-centered planning procedures and philosophy.
Foster a culture that values diversity.
Ensures Accountability: Holding self and others accountable to meet commitments.
Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
Decision Quality: Making good and timely decisions that keep the organization moving forward.
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Resourcefulness: Securing and deploying resources effectively and efficiently.
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear.
Ensures Accountability: Holding self and others accountable to meet commitments.
Being Resilient: Rebounding from setbacks and adversity when facing difficult situations.
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.

Nice To Haves

Experience in working with people with disabilities
Experience with person centered planning

Responsibilities

Establishes positive working relationships through a solution-based approach with each person supported, their support system and additional external stakeholders.
Routinely explores options, areas of interest and preferences and growth opportunities for each person supported.
Establishes and monitors Person Centered Plans of Service that identify outcomes important to the person, outline support needed and required, secure ongoing support services, and continuously monitors and evaluates the quality of the services provided.
Meets state mandated requirements for all duties of the Supports Planner role.
Identifies and secures ongoing support services and provides assistance to people supported.
Ensures that the provider services meet state mandated standards.
Advocates on behalf of the people served, provides resource information, and educates them to become more self-determined.
Provides education to people served and their support system.
Provides education on how to coordinate and advocate for services.
Encourages people served to empower themselves and achieve optimal level of independence.
Educates people served on the principles of self-determination.
Collects information and documentation related to eligibility for Supports Planning services.
Meets with the people served and/or their authorized representative to obtain information.
Obtains relevant information and supporting documentation.
Plans for, and updates Person Centered Plans of Service (POS).
Plans for, facilitates, develops, and continually updates Person Centered Plans of Service and Person-Centered POS Tools that document service needs for people eligible for Supports Planning services.
Engages in person-centered planning process with people served.
Develops and writes the POSs in collaboration with people served.
Conducts POS preparations with people served.
Researches, identifies, refers, and coordinates resources and services to achieve the outcomes specified in the person's POS, and shares resources with other team members.
Provides information, makes referrals, and assists people served.
Assists people served with transitioning.
Completes required paperwork and follows up for waivers.
Identifies services and collaborates with providers for people served in institutional facilities to transition successfully into the community.
Monitors Person Centered Plans of Service (POS) and conducts follow-up activities.
Conducts on-site visits to support and observe those served.
Conducts timely visits and contacts as defined in regulations.
Obtains information regarding progress toward goals.
Identifies new medical and health services, and other personal needs.
Completes the Reportable Events (RE) as defined in regulations.
Applies or re-applies for necessary programs or services.
Communicates with providers regarding resolution of concerns.
Assists with provision of documentation to apply for medical assistance.
Adheres to SCI and policies and procedures.
Meets performance utilization benchmark to ensure compliance with SCI standards.
Maintains individuals' HIPAA records in secure locations.
Utilizes tracking and time management tools.