Case Manager (Supports Planner)

Service Coordination Careers•Frederick, MD

17h•Hybrid

About The Position

Service Coordination, Inc. (SCI) is seeking passionate Supports Planners to work within the community and advocate for underserved individuals. SCI offers competitive pay, comprehensive benefits, and a supportive work environment. The role involves providing case management services to people with disabilities and/or medical needs, focusing on establishing positive working relationships, exploring individual preferences and growth opportunities, and establishing and monitoring Person-Centered Plans of Service. Support Planners advocate, arrange, and monitor services for individuals with Medicaid Home and Community Based services, ensuring they receive necessary support and education to achieve optimal independence and self-determination.

Requirements

Bachelor's or master's degree in one of the following concentrations: Psychology, Sociology, Social Work, Nursing, Counseling, Human Services Administration
Valid Driver's License and an insured vehicle
Experience in working with people with disabilities preferred
Experience with person centered planning preferred
Must be able to remain in a stationary position >95% of the time.
Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device.
Constantly positions self to comfortably maintain computer equipment.
May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds.
Vision abilities required by this job include close vision.
Ability to operate a motor vehicle.
Must be able to exchange accurate information in communication situations.
Follows HIPAA, confidentiality and security procedures and principles.
Collaborates with peers, leadership, and support areas of the organization.
Actively participates in and contributes to leadership and other staff meetings and trainings.
Maintains compliance with federal, state, and local employment laws and regulations.
Follows self-direction and person-centered planning procedures and philosophy.
Fosters a culture that values diversity.
Problem Solving: Using a solution-based approach, identify options and workable solutions.
Decision Making: Identify a range of alternatives and evaluating potential courses of action.
Job knowledge: Possessing the basic knowledge necessary to perform the job or function.
Achievement: Striving to accomplish high goals or standards.
Initiative: Taking action without being told to do so.
Trustworthiness: Securing the confidence of others through consistent words and actions.
Respect for others: Working to understand and empathize with the position of others.
Interpersonal communication: Interacting effectively with others to convey thoughts and ideas.
Building Relationships: Establishing and maintaining positive rapport with others.
Service Orientation: Responding to others in a timely manner to satisfy their needs.
Teamwork: Working cooperatively with others to accomplish goals or objectives.
Dependability: Reliably following through on commitments made to others.
Flexibility: Willingness to take alternative actions given appropriate justification.
Detail Orientation: Attending to all steps and follow-ups necessary to accomplish a task.
Professionalism: Conducting oneself with high standards and integrity.
Planning: Looking forward in addressing tasks to anticipate steps and contingencies.
Stress Tolerance: Maintaining stable performance under the pressures of work or life.
Work Attitude: Approaching work with a positive "can do" mindset.

Nice To Haves

Experience in working with people with disabilities
Experience with person centered planning

Responsibilities

Establishes positive working relationships through a solution-based approach with each person supported, their support system and additional external stakeholders.
Routinely explores options, areas of interest and preferences and growth opportunities for each person supported.
Establishes and monitors Person-Centered Plans of Service that identify outcomes important to the person, outline support needed and required, secure ongoing support services, and continuously monitors and evaluates the quality of the services provided.
Meets state mandated requirements for all duties of the Supports Planner role.
Identifies and secures ongoing support services and provides assistance to people supported.
Ensures that the provider services meet state mandated standards.
Advocates on behalf of the people served, provides resource information, and educates them to become more self-determined.
Provides education to people served and their support system.
Provides education on how to coordinate and advocate for services.
Encourages people served to empower themselves and achieve optimal level of independence.
Educates people served on the principles of self-determination.
Collects information and documentation related to eligibility for Supports Planning services.
Meets with the people served and/or their authorized representative to obtain information.
Obtains relevant information and supporting documentation.
Plans for, and updates Person Centered Plans of Service (POS).
Plans for, facilitates, develops, and continually updates Person Centered Plans of Service and Person-Centered POS Tools that document service needs for people eligible for Supports Planning services.
Engages in person-centered planning process with people served.
Develops and writes the POSs in collaboration with people served.
Conducts POS preparations with people served.
Researches, identifies, refers, and coordinates resources and services to achieve the outcomes specified in the person's POS, and shares resources with other team members.
Provides information, makes referrals, and assists people served.
Assists people served with transitioning.
Completes required paperwork and follows up for waivers.
Identifies services and collaborates with providers for people served in institutional facilities to transition successfully into the community.
Monitors Person Centered Plans of Service (POS) and conducts follow-up activities.
Conducts on-site visits to support and observe those served.
Conducts timely visits and contacts as defined in regulations.
Obtains information regarding progress toward goals.
Identifies new medical and health services, and other personal needs.
Completes the Reportable Events (RE) as defined in regulations.
Applies or re-applies for necessary programs or services.
Communicates with providers regarding resolution of concerns.
Assists with provision of documentation to apply for medical assistance.
Adheres to SCI and policies and procedures.
Meets performance utilization benchmark to ensure compliance with SCI standards.
Maintains individuals' HIPAA records in secure locations.
Utilizes tracking and time management tools.