Case Manager - Supportive Housing

SERVING SENIORS • San Diego, CA

4h • $24 - $27 • Hybrid

About The Position

The HSS Case Manager works independently and collaboratively with a multi-disciplinary team, to ensure excellent service provision to older adults 55 and over. The HSS Case Manager provides older adults with individualized social services, physical and mental health services, referrals to community partners, and general support for healthful daily living. Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. Our Mission: Helping seniors in poverty live healthy and fulfilling lives. Our Vision: All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home.

Requirements

• Bachelor’s degree preferred or equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job; may require a degree in a specialized field, e.g., social work.
• Bilingual Spanish preferred
• Excellent analytical, verbal, and written communication skills; ability to establish rapport.
• Strongly defined sense of professional boundaries
• Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations.
• A positive attitude, desire to learn and grow, and aspirations to lead.
• Ability to maintain professional capacity during crisis situations.
• Demonstrates integrity, honesty, a sense of responsibility, ability to use good judgment and maintain confidentiality.
• Ability to work independently and within a team-based approach, multi-task, and set priorities to meet deadlines.
• Possesses excellent organizational skills.
• Ability to work collaboratively with both internal and external partners.
• High level of proficiency in web-based systems, Microsoft Office, and other client Record Management systems

Responsibilities

• Collaborates with the Activities and Volunteer Department to organize and facilitate community-building activities including but not limited to cultural celebrations, large and small group social events, holiday celebrations, skill building, and informational workshops.
• Conducts outreach within the supportive housing community to inform and educate older adults on relevant subject matter.
• Facilitates collaborative relationships with other community partners to bring resources to different housing sites.
• Ensures excellent service provision to older adults at various supportive housing sites throughout the city and county of San Diego
• Interfaces with property management to assist with initial lease ups, conflict resolution, tenancy issues and provide eviction prevention services.
• Conducts welfare checks through the Peace of Mind (POM) program in collaboration with the property management team to proactively support the well-being of all residents involved across the supportive housing sites.
• Provides flexible support across multiple sites, ensuring coverage and continuity of operations and services as needed.
• Collaborates with the Health Education team to identify residents with medical challenges and facilitate referrals to appropriate services as needed.
• Assist in identifying success stories for grant reporting and applications to showcase the impact of Serving Seniors’ programs and initiatives.
• Provides crisis intervention by contacting emergency services when necessary and coordinating mental health referrals to ensure timely and appropriate support for residents in distress.
• Connects clients to both in-house and community resources.
• Provides information on community health and welfare resources and acts as a liaison between community service providers and clients, including referrals to Serving Seniors Health Educators
• Updates and manages community resources listings.
• Adheres to established policies and procedures, provides excellent customer service, and demonstrates ability to work in an interdisciplinary setting.
• Provides advocacy and outreach to the community and fellow stakeholders.
• Manages a caseload dependent upon both walk-in and appointment hours.
• Demonstrates commitment to the values, vision, and mission of Serving Seniors
• Develops and implements a plan of care for clients’ unmet needs including supportive referrals to other community-based agencies.
• Conducts Universal Senior Assessment as applicable.
• Represents Serving Seniors at community meetings specific to older the adult population.
• Effectively communicates with multidisciplinary team members through regular coordination.
• Recognizes how individual performance affects overall agency goals and objectives.
• Completes efficient, timely and accurate documentation of all client efforts, interactions, referrals, and data entry into various software programs (Case Worthy, Teams)
• Complies with budgetary guidelines.
• Performs other duties as assigned.

Benefits

• Serving Seniors pays 100% of employees medical & dental coverage. (For employees who qualify for benefits)
• Paid holidays
• Paid time off
• Floating holiday
• Up to a 3% match on 403(b) retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level