Case Manager/Supported Housing

Hamilton Madison House•New York, NY

7h•$27 - $28•Onsite

About The Position

Hamilton-Madison House’s Supported Housing program provides long-term housing options for individuals with Serious and Persistent Mental Illness (SPMI), enabling them to live independently within the community. The Case Manager supports tenants in maintaining stable housing, improving independent living skills, and accessing community-based resources. This role emphasizes recovery-oriented, trauma-informed care and adherence to OMH guidelines and standards.

Requirements

Bilingual proficiency required in English and Korean, Cantonese, or Mandarin
Bachelor’s degree in Social Work, Counseling/ Psychology or related field preferred
Experience supporting individuals with serious mental illness, particularly within supportive housing settings
Strong organizational, documentation, and communication skills
Ability to work both independently and collaboratively within a multidisciplinary team

Responsibilities

Provide ongoing case management services to a caseload of tenants in supportive housing
Conduct initial and ongoing assessments of tenant needs, strengths, and goals
Develop, implement, and regularly update individualized service plans in collaboration with tenants
Assist tenants in obtaining and maintaining benefits (e.g., SSI/SSD, SNAP)
Support linkage to mental health, medical, and substance use treatment providers
Conduct regular home visits to monitor housing stability, safety, and well-being
Provide crisis intervention and de-escalation as needed
Advocate on behalf of tenants with landlords, service providers, and community agencies
Maintain accurate, timely, and compliant documentation in accordance with OMH and agency standards
Participate in team meetings, case conferences, and supervision
Facilitate life skills training, including budgeting, and daily living skills
Promote community integration and social engagement