Case Manager Support Specialist (7651)

Lutheran Services Florida•Crestview, FL

21d•Onsite

About The Position

Lutheran Services Florida (LSF) is seeking a talented Case Management Support Specialist to support staff members in performing a range of administrative tasks. The primary focus is to assist Dependency Case Managers in the provision of services to families to assist with the retention of case managers. This role is crucial in supporting the case management team in promoting efforts to achieve team and performance goals.

Requirements

Minimum of a High school diploma or GED.
Must be proficient in Microsoft Excel, Outlook and Microsoft Word.
Excellent written and verbal communication skills.
Ability to remain professional and composed in a fast-paced, high stress work environment.
Familiarity with and ability to use Microsoft Office programs Word and Excel.
Ability to type 45 words per minute.
Ability to drive both locally and throughout the state in connection with the duties of this position.
Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
Professional appearance and behavior including, but not limited to, reporting to work at the scheduled time, working as scheduled and seldom being absent from work.
Effective problem-solving techniques, tackles issues directly, and makes sound and timely decisions based on factual information.
Ability to work as a team member.
Effective organization and time management skills.
Ability to prioritize multiple tasks and projects.
Adherence to professional ethics.
Ability to interact appropriately and effectively with families, children, community resources, service providers, and other professionals both over the telephone and in face-to-face contacts.

Nice To Haves

At least one year of prior Case management/Child Welfare experience preferred.

Responsibilities

Supports the case management team in promoting efforts to achieve team and performance goals.
Utilizes various software applications to compose and/or type letters, memos, reports, and other documents.
Requests records, reports, and other documents from various providers for children and adults in active cases.
Tracks records requests and follows up on not received records.
Enters records results into Florida Safe Families Network (FSFN) medical tabs and enters Chronological notes of said activities within 48 hours of the activity.
Utilizes software for creation of reports for various tracking needs, to include scheduling of appointments and arranging Family Support Worker transportation as needed.
Completes Projects that require Excel tracking.
Contacts clients and caregivers via telephone to obtain information.
Assists when needed with completing Health Risk Assessments, Out of County Service (OCS) packets, and ICPCs when needed.
Assists in completing outstanding issues on the daily Data Discrepancy report and maintaining FSFN education and medical tabs as requested.
Assists in sending client service referrals, gathering documents for packets, completion of exit surveys, High End packets, Child Resource Record packets, drug screen requests, birth certificate and social security card requests and other administrative requests.
Operates a range of office machines such as photocopiers, computers, and faxes.
Files papers and documents so that they can be easily found when needed.
Accurately documents all case activities in the Florida Safe Families Network database within 48 hours.
Maintains the physical case file in chronological order, by subject, in accordance with the standardized case file format.
Submits purchase of service requests to the lead agency and provides clients with timely referrals to services.
Develops and maintains knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources.
Maintains regular contact with service providers and documents service progress in FSFN.
Conducts diligent searches for parents and family members when deemed necessary and thoroughly documents that the effort has been made to find the parents and family members.
Organizes, prioritizes, and completes all work assignments by the established deadlines.
Attends and successfully completes all mandated training courses.
Adheres to all confidentiality rules.
Performs on-call responsibilities as assigned.
Performs other related duties and special assignments as required.
Completes a minimum of 40 hours of training each full year of employment.
Completes agency web-based courses as required.
Reports directly to and follows directives of Case Management Supervisor.
Works cooperatively with Assistant Program Director, Program Director, other Case Managers and Supervisors, placement staff, Protective Investigators, Child Welfare Legal staff and agency support staff.
Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary.
Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans.

Benefits

Medical
Dental
Vision
Telehealth (24/7 online access to Doctors)
Employee Assistance Program (EAP)
Employer paid life insurance (1X salary)
13 paid holidays + 1 floating holiday
Generous PTO policy (starting at 16 working days a year)
403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
Tuition reimbursement