Case Manager - Success Coach

HEART OF TEXAS GOODWILL INDUSTRIES•Waco, TX

3d•$20 - $20•Hybrid

About The Position

The job involves implementing and conducting case management, services, and training for participants in specialized Mission Services programs. The role requires conducting case management functions such as program applicant screenings, assessments, enrollments, documentation collection and follow-up activities. It also involves providing support services to enhance program participants successes, creating Individualized Career and Financial Plans (ICFP), conducting job readiness and life-skills trainings, administering program evaluations, and providing coaching opportunities. The Case Manager - Success Coach must maintain an encouraging, positive, and respectful learning environment, meet regularly with participants, input all participant documentation into the tracking database, and ensure participant files are adequately maintained and confidential. Additionally, they will provide documented monthly participant successes/stories and ensure adequate materials, supplies, and equipment are available.

Requirements

Bachelor’s degree in Social Services, Human Services, or another related field required.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Must maintain a valid driver's license, auto insurance, and a driving record acceptable to Goodwill's liability insurance provider.
Proven ability to work with individuals with different interests and opinions and to build effective teams in a volunteer environment.
Ability to communicate orally and in writing to a wide range of people.
Effective planning and organizational skills.
Appropriate level of computer skills.
Computer skills to include proficiency in Microsoft Word and Excel.
High level of energy, motivation, persistence, and positive attitude.
Able to effectively manage time, be flexible, and juggle multiple projects and shifting priorities.
Strong organizational skills and attention to detail.
Display good interpersonal skills, including a positive, collaborative attitude.

Nice To Haves

Employment and education experience can be substituted for bachelor’s degree at the discretion of the Vice President of Mission Advancement.
Strong preference is given in this position to veterans and/or spouse of a veteran.

Responsibilities

Conduct case management functions such as program applicant screenings, assessments, enrollments, documentation collection and follow-up activities as required by designated program.
Provide support services to enhance program participants successes such as community referrals, sending employment opportunities and job retention coaching.
Create Individualized Career and Financial Plan (ICFP) based on goals, barriers and other obstacles identified by the Success Coach, program participant, and potential partnering agencies.
Conduct in-person or virtual job readiness, soft-skills, financial literacy and/or computer classes/trainings to help upgrade program participants’ skills and/or achieve employment.
Administer and collect program and class evaluation surveys and feedback forms from program participants and other stakeholders.
Provide meaning coaching opportunities to help program participants with problem solving skills, life-skills, setting priorities and identifying values.
Maintain an encouraging, positive and respect learning environment while providing exceptional customer services to program participants, partnering agencies and other stakeholders.
Meet regularly (in-person or virtually) with participants to assess program progress, provide supports and constant encouragement.
Input all participant documentation, program/training progress, activities and case notes into Goodwill’s participant tracking database or designated spreadsheets.
Ensure all participant files are adequately maintained and all records are kept confidential.
Provide documented monthly participant successes/stories to Mission Services Director.
Ensure adequate materials, supplies and equipment are available to support the professional delivery of all program activities, classes and participant needs.
Other duties as assigned by the designated Coordinator or Mission Services Director.