Case Manager, Student Care & Advocacy

The Pennsylvania State University • University Park, FL

10d • Hybrid

About The Position

Student Care & Advocacy (SCA), within Student Affairs at The Pennsylvania State University, welcomes applications for a Case Manager. SCA provides support to students experiencing unforeseen challenges throughout their academic career. SCA case managers help students identify issues and appropriate resources, working collaboratively with the student to empower their development of an action plan. Offered services include, but are not limited to, navigating campus and community resources, referrals to community providers, exploration of or referral for behavioral health concerns, coordination, and follow-up during and after hospitalization and/or medical withdrawal, and help managing multiple or complex needs. This position offers a flexible work arrangement that combines remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.

Requirements

• Ability to serve on the Student Affairs Administrator on-call rotation, approximately 4 times per semester.
• Excellent written and oral communication skills.
• Current knowledge of principles/practices in case management.
• Ability to work cooperatively with others within a multidisciplinary team environment; evidence of effective collaborative relationships with students, faculty, staff, and parents.
• Must be a dependable, responsible contributor committed to the University and its students.
• Demonstrated experience in facilitating training and presentations to students, staff, or faculty.
• Excellent interpersonal skills; ability to manage multiple competing priorities; demonstrated computer proficiency (word processing, spreadsheets, database systems, etc.).
• Bachelor's Degree
• 1+ years of relevant experience
• PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.
• Applicants must be authorized to work in the U.S.

Nice To Haves

• Master's Degree preferred in Higher Education, Student Affairs, Counseling, Psychology, Social Work, or a related field.

Responsibilities

• Serve as a point of contact and provide consultation for campus community members who are seeking guidance and advice about how to assist students experiencing distress; also communicate possible intervention steps and procedures.
• Provide assistance, advocacy, and support to students across a broad spectrum of issues and concerns such as complex behavioral and/or psychological challenges, social or adjustment problems, academic-related challenges, and financial issues.
• Assist students in making use of University and/or community resources and services, including but not limited to emergency medical care, housing, and funding in times of crisis.
• Communicate with parents/guardians, families, or designated emergency contacts, as appropriate.
• Follow up with and track students in distress to monitor progress and ensure compliance with recommendations.
• Complete documentation and maintain records of student cases in the online case management system.
• Work closely with the Director and other case managers to assist in determining appropriate action to take on referred cases.
• Assist in reviewing and developing policies, procedures, and training to support successful operations.
• Assist with assessing outcomes and developing strategies for improving services, programs, facilities, and communication.
• Assist with outreach and education with appropriate university and off-campus constituents.

Benefits

• comprehensive medical, dental, and vision coverage
• robust retirement plans
• substantial paid time off which includes holidays, vacation and sick time
• 75% tuition discount, available to employees as well as eligible spouses and children

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree