Case Manager Specialist

Volunteers of America Los Angeles•El Monte, CA

2d•Onsite

About The Position

The Case Manager Specialist provides intensive case management to eligible clients, meeting with participants at least weekly and serving as the primary point of contact for coordinating services and care. The role manages a caseload of individuals needing a broad range of human services resources and connects them with available supports. The position conducts assessments, develops individualized plans, coordinates care and service referrals, monitors progress, advocates for participants, and supports their engagement and growth. Services must be provided on-site, and employees are required to report to the worksite each day of active employment. The role also includes mandated-reporter responsibilities, requiring employees to report instances of physical or sexual abuse to proper authorities.

Requirements

Associate degree in Social Work or a related field, or a combination of education and relevant experience totaling two years.
At least one year of general experience in case management or a similar social services role.
Complete VOALA Case Management training within six months of hire.
Pass fingerprint clearance and a background check, including criminal history, personal references, and employment and education verifications.
Ability to perform under possible emotional stress and work with difficult, uncooperative, and potentially aggressive clients.

Nice To Haves

Counseling certification.
Two years of experience working with the target population.
HMIS navigation experience.

Responsibilities

Conduct comprehensive screenings and assessments to gather relevant functional, environmental, psychosocial, financial, employment, housing, educational, and health information.
Develop detailed action plans with clients, establish goals, and identify resources to meet short- and long-term needs.
Provide service linkages and support systems to ensure clients’ identified needs are addressed.
Coordinate individualized planning, case conferences, and care for assigned clients as part of a case management team.
Consult with the service team, monitor clients’ progress on case plans, and assist clients in meeting agreed-upon goals.
Advocate for clients before judicial, community, social service, and administrative bodies as needed.
Facilitate support groups and group education sessions, document those sessions clearly and concisely, and encourage client participation.
Accompany participants to activities and services and provide coaching and social support.
Motivate participant progress and build client capacity.
Conduct outreach and engagement to bring participants into programs.
Report instances of physical or sexual abuse to proper authorities as a mandated reporter.
Perform other duties as required; duties may be subject to change.