Case Manager, SMI

Southwest Behavioral & Health Services Careers • Payson, AZ

3d • Hybrid

About The Position

Southwest Behavioral and Health Services is seeking a dedicated SMI Case Manager to join their dynamic Payson team. This role involves advocating for people, problem-solving, organization, and excellent communication skills. The position provides direct services in the home, community, or office, with interventions that can be 1:1 or group-based. The Case Manager will perform crisis stabilization functions, assist members/parents/guardians with community resourcing, conduct assessments, complete necessary paperwork, and serve as central support for members. Case management functions include behavior coaching, member medication monitoring, and clinical care coordination within and outside the agency.

Requirements

• Minimum requirement consists of a 21-year age.
• A combination of experience and education totaling 5 years is acceptable.
• Bachelor’s degree with one year of full-time behavioral health experience
• Valid AZ driver’s license & motor vehicle clearance.
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire.

Responsibilities

• Provide comprehensive support through in-home and/or community-based intervention to adult individuals designated with a Serious Mental Illness.
• Assess members in accordance with established policies and procedures and clinical protocols.
• Develop service plans for members based on assessment and diagnostic process.
• Coordinate member care or report on interventions by meeting with member’s care team to review efficacy of interventions and to revise plans of service for members.
• Develop and maintain appropriate level of relationships with members and formal/informal support systems.
• Provide support and information, education or guidance to members and support system members concerning issues of treatment planning, advocacy, and medication management.
• Monitor mental status of members and response to treatment plans through face-to-face contact, and update treatment plans as needed.
• Transition member to appropriate level of care upon conclusion of treatment.
• Assist in chart closures.
• Provide information to members and family members concerning community resources and linkages to other services.
• Assist members and families in securing appointments with support services and agencies, as needed.
• Arrange for transportation for members and family members for community services as needed.
• Maintain accurate, thorough and current documentation of contact with members, treatment progress and services received/provided.
• Close coordination with the PCP and/or Health Plan will be maintained for all populations when applicable.
• Ensure complete and accurate progress.
• Ensure confidentiality of verbal and written member information.
• Travel to conduct home visits and attend client appointments and meetings in the community.
• Meet with member in their natural setting as needed.
• Notify direct supervisor of actual or potential challenges with members; i.e., decompensation, significant health concern and crisis.
• Provide face-to-face and telephone crisis intervention.
• Complete safe/support plans with members.

Benefits

• 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level