Case Manager - SMI

Southwest Behavioral & Health Services Careers • Buckeye, AZ

6d • Hybrid

About The Position

Southwest Behavioral & Health Services is seeking a dedicated SMI Case Manager to join our Buckeye Outpatient Clinic. This role focuses on providing direct services in the home, community, or office, with a primary emphasis on supporting members transitioning from hospital care back into community-based settings. The Case Manager will facilitate and coordinate hospital discharge planning and follow-up services to ensure a safe and successful transition. Interventions can be individual or group-based. Responsibilities include performing crisis stabilization, connecting members with community resources, conducting assessments, completing necessary documentation, and serving as a central support throughout the transition and beyond. The role also involves case management functions such as behavior coaching, medication monitoring, and clinical care coordination with internal and external resources. Collaboration with hospital providers, community partners, members, and families is essential to coordinate services, address barriers to care, and support treatment continuity post-discharge.

Requirements

• Bachelor’s degree with one year of full-time behavioral health experience.
• An equivalent combination of education and experience directly related to healthcare totaling five years is acceptable.
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire.
• Experience working with multi-cultural and low socio-economic individuals.
• Possess and maintain a valid Arizona’s driver’s license and have use of personal vehicle for business needs.
• Maintain personal auto insurance per SBH guidelines.

Nice To Haves

• Minimum of 2 years SMI PNO/IHH experience preferred.

Responsibilities

• Provide comprehensive support through in-home and/or community-based intervention to adult individuals designated with a Serious Mental Illness.
• Assess members in accordance with established policies and procedures and clinical protocols.
• Develop service plans for members based on assessment and diagnostic process.
• Coordinate member care or report on interventions by meeting with member’s care team to review efficacy of interventions and to revise plans of service for members.
• Develop and maintain appropriate level of relationships with members and formal/informal support systems.
• Provide support and information, education or guidance to members and support system members concerning issues of treatment planning, advocacy, and medication management.
• Monitor mental status of members and response to treatment plans through face-to-face contact, and update treatment plans as needed.
• Notify direct supervisor of actual or potential challenges with members; i.e., decompensation, significant health concern and crisis.
• Provide face-to-face and telephone crisis intervention.
• Complete safe/support plans with members.
• Conduct groups as needed.
• Transition member to appropriate level of care upon conclusion of treatment.
• Provide information to members and family members concerning community resources and linkages to other services.
• Assist members and families in securing appointments with support services and agencies, as needed.
• Arrange for transportation for members and family members for community services as needed.
• Maintain accurate, thorough and current documentation of contact with members, treatment progress and services received/provided.
• Maintain close coordination with the PCP and/or Health Plan for all populations when applicable.
• Travel to conduct home visits and attend client appointments and meetings in the community.
• Perform additional job duties as required to meet the needs of the program and/or department.

Benefits

• 3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• 40% company match up to a 10% deferral into your SB&H retirement account!
• Benefit from our culture of internal promotion!
• Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level