Case Manager, SMI

Southwest Behavioral & Health Services • PAYSON, AZ

4d • Hybrid

About The Position

Southwest Behavioral and Health Services is seeking a dedicated SMI Case Manager who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys advocating for people, enjoys working with people, ability to solve problems, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Payson team! This position is a Monday- Friday schedule, flexibility to work during clinic operating hours, reporting to our Payson Outpatient Clinic.

Requirements

• Minimum requirement consists of a 21-year age.
• A combination of experience and education totaling 5 years is acceptable.
• Bachelor’s degree with one year of full-time behavioral health experience
• Valid AZ driver’s license & motor vehicle clearance.
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire.

Responsibilities

• Provide comprehensive support through in-home and/or community-based intervention to adult individuals designated with a Serious Mental Illness.
• Assesses members in accordance with established policies and procedures and clinical protocols.
• Develops service plans for members based on assessment and diagnostic process.
• Coordinates member care or reports on interventions by meeting with member’s care team to review efficacy of interventions and to revise plans of service for members.
• Develops and maintains appropriate level of relationships with members and formal/informal support systems.
• Provides support and information, education or guidance to members and support system members concerning issues of treatment planning, advocacy, and medication management.
• Monitors mental status of members and response to treatment plans through face-to-face contact, and updates treatment plans as needed.
• Transitions member to appropriate level of care upon conclusion of treatment.
• Assists in chart closures.
• Provides information to members and family members concerning community resources and linkages to other services.
• Assists members and families in securing appointments with support services and agencies, as needed.
• Arranges for transportation for members and family members for community services as needed.
• Maintains accurate, thorough and current documentation of contact with members, treatment progress and services received/provided.
• Close coordination with the PCP and/or Health Plan will be maintained for all populations when applicable.
• Ensures complete and accurate progress.
• Ensures confidentiality of verbal and written member information.
• Will be required to travel to conduct home visits and attend client appointments and meetings in the community.
• Meets with member in their natural setting as needed.
• Notifies direct supervisor of actual or potential challenges with members; i.e., decompensation, significant health concern and crisis.
• Provides face-to-face and telephone crisis intervention.
• Completes safe/support plans with members.

Benefits

• 3.3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level