Case Manager, Shelter (Bilingual)

Hamilton Families•San Francisco, CA

1d•Onsite

About The Position

Hamilton Families is seeking a passionate Case Manager to join their Shelter Program team. This role is integral to the organization's mission of ending family homelessness in the San Francisco Bay Area. The Case Manager will provide direct services to families in the shelter program, utilizing various service models. Responsibilities include real-time documentation, maintaining electronic case records, and preparing monthly compliance reports. The organization values inclusivity and seeks individuals who are dedicated to supporting unhoused families and contributing to a thriving Bay Area for all.

Requirements

1+ years of experience in social work, psychology, human services setting or related field.
A background in working with nonprofit organizations, social services organizations, or community-based programs.
Familiarity with case management databases or customer service platforms.
Highly organized, self-motivated, and capable of working independently to meet goals.
Demonstrated ability to exercise appropriate judgement and uphold policies and procedures.
Skilled in documentation, reporting, and maintaining confidentiality.
Bilingual abilities, especially in Spanish.
Highly proficient in Microsoft Office Suite, Salesforce, and other software.
Ability to travel locally and long distance to meet with vendors and participants.

Nice To Haves

Familiarity with Bay Area resources for low-income families.

Responsibilities

Offer personalized case management to participants, guiding them through intake, assessments, and tailored service plans that meet their unique needs.
Connect individuals with vital community resources, advocating for housing, employment, and support in areas like mental and physical health, domestic violence recovery, and family reunification.
Design and facilitate dynamic workshops that empower participants with essential life skills and strategies for crisis intervention.
Welcome families during intake and orientation, collaborating to create actionable plans that address housing, recovery, and children’s needs.
Build strong networks with community services to ensure participants receive the support they deserve.
Work closely with case managers, supervisors, and community partners to provide seamless and effective support for families.
Uphold program policies while keeping clear and accurate records of participant progress and experiences.
Prepare and submit insightful reports that highlight the impact of services and track our program's success.
Actively participate in team meetings, training sessions, and community events to strengthen our mission.
Ensure compliance with all regulatory requirements and organizational policies, and attend hearings as needed.
Encourage participant involvement in decision-making and program activities, fostering a sense of ownership.
Take on additional responsibilities as requested to support our mission.