Case Manager, Scholar-Athlete Specialist (Case Manager, Scholar-Athlete Specialist)

Johns Hopkins University•Baltimore, MD

5d•$48,000 - $84,100•Onsite

About The Position

The Office of Student Outreach and Support (SOS) is seeking a dedicated, highly organized, collaborative, and student-focused Case Manager, Scholar-Athlete Specialist with expertise in collegiate athletics and student support. This individual will join a team of non-clinical Case Managers providing one-on-one support, coordination, referral, and follow-up services for undergraduate students facing significant difficulties related to mental health, physical health and injuries, family emergencies, and other concerns. The role involves supporting both scholar-athletes and other undergraduate students, requiring the ability to manage high-acuity needs and communicate effectively with diverse stakeholders. This position will lead the office's support for scholar-athletes, serving as the SOS point of contact within Athletics, maintaining knowledge of Athletics Department and NCAA guidelines, and managing a broader caseload of Homewood undergraduate students.

Requirements

Bachelor's Degree.
Three years related experience.
Knowledge of current case management trends and literature preferred.
Ability to work some evenings/weekends as required for events and programming.
Knowledge of privacy guidelines related to educational records and judgment to appropriately communicate difficult/sensitive information with relevant parties.
Knowledge and experience providing student support, collaborating across disciplines in a higher education setting, and working to uphold values of diversity and inclusion.
Team-player who can work with others across disciplines, roles, and functions as well as perform work independently.
Strong attention to detail, excellent communication skills, ability to quickly synthesize information from a variety of sources to make informed recommendations in the best interest of individual student needs, and who can adapt to changes in process or policy.

Nice To Haves

Master’s degree in education, counseling, social work, public health, or related field.
Experience working in non-clinical case management or other student support role within a higher education setting.
Experience using Maxient and Starfish.
Experience responding/assisting students who present in high levels of distress and connecting them with appropriate resources.
Experience working as part of a case management support team and navigating complex, decentralized environments.
Experience as a scholar-athlete, or in an athletics setting.

Responsibilities

Meet 1:1 with students experiencing challenges to understand their unique circumstances, identify appropriate next steps, connect to relevant resources, and track their progress towards identified goals.
Support scholar-athletes and undergraduate students generally who are injured, hospitalized, or post-surgery and during concussion recovery.
Work as the SOS liaison with the Athletics and Recreation departments.
Sit on the Homewood CARE Team and Hopkins 360.
Document all information and communication in Maxient.
Contact and collaborate with other University departments to expedite resolution of problems.
Provide referrals to support services within the University and community agencies.
Follow up and track prior cases to ensure student compliance with recommendations and adequate staff support for the student.
Maintain and monitor factual case records in a variety of electronic student record systems (Maxient, Starfish, Student Information System).
Assist in developing and delivering training to students and/or campus partners and consulting with faculty, staff, students, parents, and external stakeholders.
Attend office and departmental meetings and training for both Student Outreach and Support and Athletics and support goals/initiatives of both.
Develop and distribute appropriate marketing materials.
Attend night and weekend scholar-athlete events and other Student Affairs events as needed.
Engage with scholar-athlete organizations, such as the scholar-athlete Advisory Committee and others as needed.
Other duties that support the office of Student Outreach and Support’s role of providing non-clinical case management to undergraduate students and the specific support needs of scholar-athletes.