Case Manager/Program Aide

Luzerne County•Wilkes-Barre, PA

2d•Onsite

About The Position

Case Manager/Program Aide provides face-to-face services with program participants to address compliance with court ordered conditions, compliance with reporting, and to provide drug screening services. This position also assists the Unit Supervisor/Program Coordinator with program-related activities, assists as a liaison to the Courts, and cooperates closely with Probation/Pretrial Officers. Case Manager/Program Aide may be responsible for community referrals (e.g. housing, pre-natal care, victim services, legal assistance, childcare, basic needs, etc.) and assists with community support to encourage program participants to reach goals (e.g. make court appearances, gain employment, meet education/vocational goals, etc.). Case Manager/Program Aide will coordinate and provide alumni support (for Treatment Court), conduct, may conduct assessments, process applications, and may make court appearances. Employees in this class will work closely with the public, Probation Services, and the Courts. All work performed will be done on a schedule set by the Unit Supervisor/Program Coordinator, with the potential for nonconventional hours (nights and weekends). Salary is based upon a 35 hour work week.

Requirements

Proficient knowledge of Microsoft Office applications.
Ability to work with detailed information including case planning and fiscal information.
Ability to organize data and compile reports.
Ability to communicate clearly and concisely, both orally and in writing.
Good verbal communication skills.
Comfort with interviewing.
Comfort with public speaking.
Ability to establish and maintain effective working relationships with individuals, other agencies, institutions, and the public.
Ability to deal with individuals who may be uncooperative or evasive.
Ability to maintain a working knowledge of Probation Services records management systems and other approved applications.
At least 21 years of age.
Possess a bachelor’s degree from an accredited college or university.
Possess a valid driver’s license.

Nice To Haves

May conduct assessments.
May make court appearances.

Responsibilities

Provide face-to-face services with program participants to address compliance with court ordered conditions and reporting.
Provide drug screening services.
Assist the Unit Supervisor/Program Coordinator with program-related activities.
Serve as a liaison to the Courts.
Cooperate closely with Probation/Pretrial Officers.
Make community referrals for services such as housing, pre-natal care, victim services, legal assistance, childcare, and basic needs.
Provide community support to help program participants reach goals like making court appearances, gaining employment, and meeting education/vocational goals.
Coordinate and provide alumni support for Treatment Court.
Conduct assessments.
Process applications.
Make court appearances.
Maintain caseloads/offender management for supervised individuals, documenting program participation and compliance via approved records management systems (PAJCIS and/or AP).
Compile written reports or recommendations on interviews, assessments, and applications, adhering to confidentiality standards.
Establish drug testing schedules, collect specimens following observation and chain of custody protocols, document outcomes, and potentially testify in Court.
Post data and/or collect monies owed (Treatment Court only).
Perform other duties as directed by a supervisor.