CASE MANAGER - POLICE SERVICES - (Limited Term)

Montebello Unified School District•Montebello, CA

1d•Onsite

About The Position

This is a Limited Term assignment, not to exceed 6 months. The position of Case Manager-Police Services assists Los Angeles County Deputy Probation Officers and other sworn peace officers in managing cases related to students on probation and at-risk youth. This role involves assessing at-risk youth to determine their educational needs, social risks, and strengths by providing documents and conducting research to suggest remedial measures. Additionally, the position performs complex and difficult office and administrative support duties, including typing technical documents and reports. A secondary responsibility includes performing dispatching duties to assist School Police in timely responses to routine and emergency calls, monitoring alarm equipment, and receiving/transmitting radio messages. The role also involves receiving telephone calls, preparing various reports, logging information, managing correspondence, and filing documents and reports.

Requirements

Graduation from High School or G.E.D. equivalent.
District will require the completion of a P.O.S.T approved Dispatcher Course with the six-month probationary period as a condition of continued employment.
One year of clerical experience that includes research and analysis of complex information.
Basic principles of public safety dispatching and related codes.
Techniques of maintaining composure in emergency situations.
Correct oral and written usage of English and preferably a designated second language.
Modern office practices, procedures, and equipment.
Operation of a computer terminal.
Interpersonal skills using tact, patience, and courtesy in-person and over the telephone.
Ability to be trained, and use a Record Management System (RMS)/ Computer Automated Dispatch (CAD) system.
Ability to monitor alarm equipment; receive and transmit routine and emergency radio messages; and, receive telephone calls.
Ability to reason and respond quickly and effectively to emergency situations in a calm and efficient manner.
Ability to speak clearly and concisely over communications systems.
Ability to learn to interpret, apply, and explain rules, regulations, policies, and procedures.
Ability to operate a variety of departmental equipment such as a two-way radio communication system and radio/transmit monitor, computer terminal, telephone, and copier.
Ability to prioritize emergency situations.
Ability to perform clerical duties such as filing and typing records and reports.
Ability to gather, assemble, analyze, evaluate, and use facts and evidence.
Ability to maintain confidentiality and work with discretion.
Ability to complete work independently with many interruptions.
Ability to operate a computer including the Microsoft Office Operating Package.
Ability to establish and maintain cooperative and effective working relationships with others.
A valid California Driver’s License.
Proof of automobile liability insurance coverage.
Appointment is subject to a fingerprint check, a review of conviction records, a background investigation, medical and psychological evaluations.

Nice To Haves

Experience dispatching in a police or security environment is highly desirable.
An Associate’s degree, preferably in Criminal Justice, may supplement for the one year of required experience.
Learn technical issues related to at-risk youth.

Responsibilities

Assists LA County Probation Officers by conducting research and providing available materials related to at-risk youth or students on probation.
Prepares cases to be filed with the LA County District Attorney's Office.
Acts as a liaison officer between the courts and the Police Department.
Types, composes, and revises reports, correspondence, memoranda, agreements, and other specialized documents.
Types from rough notes, drafts, and brief oral instructions; edits and revises materials; composes standard correspondence.
Maintains and updates confidential office files, logs, lists, directories, records, and databases according to Police Department policies and regulations.
Creates standard spreadsheets; designs and revises department forms.
Performs the entry of data and other information.
Performs research and compiles data for reports, hearings, cases, and records.
Requests information from various agencies; verifies data accuracy and completeness.
Assigns case numbers to police reports.
Monitors alarm equipment and receives incoming emergency and routine radio and telephone calls.
Determines appropriate action based upon available information; secures and records necessary information regarding the nature and location of incidents.
Dispatches necessary police, fire, or other emergency resources according to established procedures.
Maintains contact with District School Police and dispatches units to assigned intrusion calls, routine and emergency calls for service.
Receives telephone calls from the public reporting irregularities and incidents at schools or other District facilities.
Inputs information into computer programs, collects and files information regarding incidents and Police Department activity.
Compiles data, prepares and types reports as assigned.
Operates a variety of equipment such as a two-way radio communication system and radio/transmit monitor, computer terminal, telephone, copier, and record management systems.
Processes and maintains a variety of confidential information.
Performs related duties.