Case Manager Outreach

LIFEMOVES•Santa Clara, CA

3d•$26 - $39•Hybrid

About The Position

LifeMoves | Kaiser partners with emergency departments at four Kaiser hospitals across Santa Clara and San Mateo Counties. The team connects individuals experiencing homelessness to community resources, housing support, and medical care at the time of hospital discharge. The program’s goal is to reduce hospital readmissions, improve health outcomes, and increase housing stability through compassionate and coordinated support. The Kaiser Outreach case manager reports to the Program Director and supports hospital-referred clients by coordinating post-discharge care and linking them to housing and community resources. The position plays a key role in supporting people moving toward safe, stable housing and greater self-sufficiency. They provide case management services, life skills support, and resource connections and work in partnership with clients to set goals, celebrate progress, and overcome challenges. Using a trauma-informed and a strength-based approach, this position builds trust and respect, making sure clients feel heard, valued, and supported throughout their journey. Key responsibilities include supporting clients by connecting them to services, building support networks, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future.

Requirements

Associate Degree in related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in related field. Related fields may include direct involvement in peer advocacy, community outreach, housing services or roles within the homelessness services field.
Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks and case management, reporting, and tracking outcomes.
Demonstrates empathy, professionalism, and respect for all individuals.
Stays calm and supportive in stressful situations and uses de-escalation skills.
Maintains clear documentation and organization.
Organized, detail-oriented, and proactive.
Actively advocates for clients in accessing benefits, navigating systems, and ensuring equitable treatment across agencies.
Able to identify and connect clients to housing, employment, health, and social services by leveraging community resources effectively.
Uses strong analytical skills to research, track, and resolve client needs.
Builds and maintains collaborative relationships with community organizations and service providers through communication and collaboration skills to strengthen client support networks.
Understands job duties and performs tasks with accuracy.
Demonstrates a selfless commitment to others on the team, including activity-based dependability, self-improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.
Sets performance goals, establishes the approach, creates a learning environment.
Manages workload effectively and meets deadlines.
Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.
Satisfactory results of a background check
Submitting proof of clear TB test results. Results dated within 60 days prior to hire date are acceptable
A valid California driver’s license and reliable transportation are required.
Must be able to travel throughout Santa Clara and San Mateo Counties as part of regular duties.
Must maintain vehicle insurance as required by law and agency policy.

Nice To Haves

Specialized demonstrated knowledge in Healthcare resources and support is a plus.

Responsibilities

Develop and maintain individualized case plans focused on housing, employment, benefits, and overall well-being, based on each client’s strengths and goals.
Support clients with housing searches, employment readiness, benefits enrollment (e.g., General Assistance, CalFresh, CAPI), and skill-building activities such as budgeting and daily living.
Connect clients to healthcare providers and community resources, and assist with coordination, scheduling, and transportation as needed.
Maintain accurate and timely client documentation and outcome tracking in HMIS and the agency’s client management system.
Advocate for client needs and rights when working with partners, landlords, employers, or service agencies; provide mediation and conflict resolution support as needed.
Provide calm, trauma-informed crisis response and ensure all client services align with ethical standards and agency values.
Build and maintain partnerships with community organizations, public agencies, and system partners (e.g., VA, APS, CPS, Probation) to support clients and improve access to resources.
Serve as a liaison between LifeMoves and community stakeholders by sharing information, coordinating services, and promoting trauma-informed care practices.
Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.
Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying learnings to daily work.
Attend continuing education opportunities to grow expertise and uphold agency standards.
Be available to work occasional evenings and weekends as needed or as schedule describes.
Perform other duties as assigned to meet program and organizational needs.
Act as the point of contact at medical facilities when needed to advocate and support client care.
Meet with patients referred through the Kaiser Emergency Department, conduct needs assessments, create individualized case plans in collaboration with clients, and apply appropriate interventions to support each client's immediate and long-term stability.
Facilitate external service linkages, including housing, healthcare, and other community resources, to promote continuity of care after hospital discharge.
On-call remote triage case management coverage for two weekends per month.