Case Manager- Oncology

Shenandoah Medical Center•Shenandoah, IA

About The Position

This role focuses on providing comprehensive support and navigation for individuals within the oncology patient population. The Case Manager will engage in outreach, health education, advocacy, care coordination, and assistance with financial and insurance matters. Key responsibilities include connecting patients with community resources, facilitating access to healthcare services, and ensuring continuity of care through discharge planning and follow-up. The position also involves data collection, reporting, and active participation in quality improvement initiatives and relevant committees.

Requirements

Must be a Notary Public or willing to become one.
Experience with Medicaid applications and Presumptive Medicaid eligibility.
Knowledge of disability benefits, SNAP, insurance concerns, and financial assistance resources.
Ability to maintain accurate and up-to-date records.
Proficiency in data collection and reporting.
Experience in quality improvement initiatives, audits, committees, and policy development.
Active participation in Cancer Committee and Tumor Board.

Nice To Haves

Experience in oncology patient navigation.
Culturally appropriate health education delivery.
Experience with Living Wills, Durable Power of Attorney for Healthcare, Power of Attorney, Guardianship resources, and Advance Directives.
Experience coordinating referrals to Home Health, Hospice, Skilled Nursing Facilities, Assisted Living, Private Duty Care, Meals on Wheels, Lifeline, transportation services, and waiver programs.
Experience collaborating with healthcare professionals, social workers, and other service providers.

Responsibilities

Conduct outreach efforts to identify and engage community members in need of health services.
Build and maintain relationships with community members, organizations, and local agencies.
Organize and participate in community events, workshops, and health fairs to provide health education and resources.
Provide culturally appropriate health information to improve health literacy and empower community members to make informed decisions.
Develop and distribute educational materials to promote health and diagnosis awareness.
Educate and assist with Living Wills, Durable Power of Attorney for Healthcare, Power of Attorney, Guardianship resources, and Advance Directives.
Serve as a Notary Public as applicable.
Assist individuals in navigating the healthcare system by providing information on available resources, services, and eligibility for programs.
Accompany clients to medical appointments when necessary and act as a liaison between the client and healthcare providers.
Advocate for the needs and rights of the community in accessing healthcare and social services.
Coordinate referrals to Home Health, Hospice, Skilled Nursing Facilities, Assisted Living, Private Duty Care, Meals on Wheels, Lifeline, transportation services, waiver programs, and community resources.
Conduct visits, phone calls, and follow-up sessions to ensure individuals receive necessary healthcare services.
Collaborate with healthcare professionals, social workers, and other service providers to coordinate care.
Maintain knowledge of and refer clients to appropriate health, social, and community resources, such as housing, nutrition assistance, and mental health services.
Assist with Medicaid applications and track status.
Complete Presumptive Medicaid eligibility and maintain certification.
Assist with Medicaid Waiver applications.
Provide education regarding disability benefits, SNAP, insurance concerns, and financial assistance resources.
Maintain accurate and up-to-date records of client interactions, services provided, and outcomes achieved.
Collect and report data on community health needs, barriers to care, and other relevant metrics.
Participate in regular team meetings and report on community trends and challenges.
Participate in quality improvement initiatives, audits, committees, policy development, and continuing education.
Active participation in Cancer Committee and Tumor Board.
Performs other duties as assigned.