Case Manager- Oncology

Shenandoah Medical Center•Shenandoah, IA

About The Position

This role focuses on providing comprehensive support and navigation for individuals within the oncology field. Key responsibilities include community outreach, health education, patient advocacy, care coordination, and assistance with financial and insurance matters. The Case Manager will play a crucial role in connecting patients with necessary resources, ensuring they can navigate the healthcare system effectively, and supporting their overall well-being throughout their treatment journey. This position also involves data collection, reporting, and active participation in various committees and quality improvement initiatives.

Requirements

Experience in outreach and community engagement.
Ability to build and maintain relationships with community members and organizations.
Skills in providing health education and developing educational materials.
Knowledge of healthcare system navigation and available resources.
Experience in care coordination and referral services, including discharge planning.
Familiarity with financial and insurance assistance programs (e.g., Medicaid, SNAP, disability benefits).
Proficiency in data collection, reporting, and record-keeping.
Ability to collaborate with healthcare professionals and social workers.
Active participation in committees and quality improvement initiatives.
Must be a Notary Public or willing to become one.

Nice To Haves

Experience in the oncology field.
Culturally appropriate health information delivery.
Assistance with Advance Directives (Living Wills, Durable Power of Attorney for Healthcare, etc.).
Experience with Presumptive Medicaid eligibility and certification.
Knowledge of specific community resources such as Home Health, Hospice, Skilled Nursing Facilities, Assisted Living, Private Duty Care, Meals on Wheels, Lifeline, transportation services, and waiver programs.
Participation in Cancer Committee and Tumor Board.

Responsibilities

Conduct outreach efforts to identify and engage community members in need of health services.
Build and maintain relationships with community members, organizations, and local agencies.
Organize and participate in community events, workshops, and health fairs to provide health education and resources.
Provide culturally appropriate health information to improve health literacy and empower community members to make informed decisions.
Develop and distribute educational materials to promote health and diagnosis awareness.
Educate and assist with Living Wills, Durable Power of Attorney for Healthcare, Power of Attorney, Guardianship resources, and Advance Directives.
Serve as a Notary Public as applicable.
Assist individuals in navigating the healthcare system by providing information on available resources, services, and eligibility for programs.
Accompany clients to medical appointments when necessary and act as a liaison between the client and healthcare providers.
Advocate for the needs and rights of the community in accessing healthcare and social services.
Coordinate referrals to Home Health, Hospice, Skilled Nursing Facilities, Assisted Living, Private Duty Care, Meals on Wheels, Lifeline, transportation services, waiver programs, and community resources.
Conduct visits, phone calls, and follow-up sessions to ensure individuals receive necessary healthcare services.
Collaborate with healthcare professionals, social workers, and other service providers to coordinate care.
Maintain knowledge of and refer clients to appropriate health, social, and community resources, such as housing, nutrition assistance, and mental health services.
Assist with Medicaid applications and track status.
Complete Presumptive Medicaid eligibility and maintain certification.
Assist with Medicaid Waiver applications.
Provide education regarding disability benefits, SNAP, insurance concerns, and financial assistance resources.
Maintain accurate and up-to-date records of client interactions, services provided, and outcomes achieved.
Collect and report data on community health needs, barriers to care, and other relevant metrics.
Participate in regular team meetings and report on community trends and challenges.
Participate in quality improvement initiatives, audits, committees, policy development, and continuing education.
Active participation in Cancer Committee and Tumor Board.
Performs other duties as assigned.