Case Manager (Multilingual)
About The Position
Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The Housing Stability Case Manager provides trauma-informed, culturally responsive case management and housing stabilization services to adults experiencing or at risk of homelessness. Working collaboratively with community partners, landlords, shelter providers, and healthcare systems, this position helps individuals obtain and maintain safe, stable housing through housing navigation, financial assistance coordination, landlord engagement, and resource connection. In this role, you will utilize your experience serving individuals experiencing homelessness, administering housing-related financial assistance, and using HMIS, WellSky, or similar case management databases. Knowledge of Multnomah County's homeless services system and community resources is preferred, along with a commitment to person-centered, equitable service delivery.
Requirements
- Strong written and verbal communication skills.
- Ability to work effectively with individuals experiencing homelessness, behavioral health challenges, substance use disorders, trauma, and other barriers to stability.
- Knowledge of housing resources, landlord-tenant systems, public benefits, and community-based services.
- Ability to build positive working relationships with clients, landlords, community partners, and service providers.
- Strong organizational skills and attention to detail.
- Ability to prioritize tasks and manage competing demands.
- Proficiency with electronic databases and documentation systems.
- Ability to work independently in community-based settings.
- Demonstrated commitment to equity, inclusion, and culturally responsive service delivery.
- Ability to maintain confidentiality and professional boundaries.
- Associate degree in social work, human services, psychology, counseling, social sciences, or a related field; OR Two years of relevant experience providing case management, housing navigation, homeless services, behavioral health services, employment services, refugee resettlement services, or other human services supports
- Reliable transportation for business purposes, such as between work locations and community settings as this position drives clients in personal and/or agency rental.
- Ability to travel throughout Multnomah County to meet with participants and community partners.
Nice To Haves
- Knowledge of Multnomah County's homeless services system and community resources is preferred
Responsibilities
- Provide case management services to support housing placement and stability.
- Assess client needs and develop individualized service plans.
- Assist clients with housing searches, applications, and obtaining required documentation.
- Coordinate housing-related financial assistance and community resources.
- Support clients in accessing benefits, healthcare, employment, and other services.
- Collaborate with landlords, shelters, and community partners to promote successful housing outcomes.
- Maintain accurate and timely documentation in HMIS and other required databases.
- Deliver services using trauma-informed, culturally responsive, and client-centered practices.
Benefits
- A 37.5 per hour work week to ensure work/life balance
- Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
- Employer-paid short- and long-term disability insurance
- Life insurance coverage at no cost to you
- Up to 2 weeks of vacation in your first year (based on hours worked)
- Up to 2 weeks of sick leave (based on hours worked)
- 12 paid agency recognized holidays
- 2 floating holidays to use your way
- 403(b) retirement plan with employer matching (eligibility applies)
- Access to our Employee Assistance Program (EAP) for you and your family
- Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
