Case Manager Mentor

Youth and Family Alternatives•New Port Richey, FL

2d•$0 - $26•Hybrid

About The Position

The Case Management Mentor strengthens case management practice by modeling effective strategies, providing individualized coaching and guidance, and supporting the professional growth of case managers. This position plays a key role in improving staff confidence, performance, and retention while promoting quality services for children and families. In addition to the duties and requirements listed below, YFA expects employees to be committed to incorporating principles of trauma-informed care in all areas of service delivery. Commitment to these principles is demonstrated through active participation in agency-required training, use of trauma-informed practices, and understanding that trauma-informed environments require cultural sensitivity and an emphasis on a safe and respectful environment for all.

Requirements

Bachelor’s degree, preferably in a human service-related field.
2+ years’ experience required in child welfare.
CWCM certification required.
Must possess skills necessary to assess, interpret and deliver care-related information concerning the life-span development of children and families.
Must possess a valid Florida Driver’s License and be insurable by the Agency’s current insurance carrier.
Ability to arrive/report to work on time and ready to work.
Ability to abide by principles of EEO compliance and a workplace of dignity and respect.
Ability to work cooperatively in a group/team setting.
Ability to show respect to others.
Ability to take guidance and direction from supervisors.
Ability to abide by core values and mission statement of the agency.

Nice To Haves

Preferred knowledge and understanding of trauma-informed principles and practices, including the importance of creating a safe environment, fostering trust, promoting collaboration, and empowering individuals.
Proficiency in Microsoft Suites

Responsibilities

Meet regularly with case manager trainees, either virtually or in person, to assess current needs, review goals, and evaluate the level of support provided by supervisors.
Maintain regular communication with supervisors and lead agency training staff to identify trainee strengths, areas for growth, certification progress, and targeted strategies for improvement.
Support timely case management certification by assisting with required paperwork, observations, and coordination with trainees, supervisors, and lead agency training staff.
Follow up with administrative staff to ensure paperwork is submitted in a timely manner for equipment and FSFN access.
Review case management documentation for completion, accuracy, and quality.
Provide individual coaching and constructive feedback to case managers through field shadowing and one-on-one sessions that strengthen staff development, build confidence, and reinforce effective practice in safety planning, family assessments, home visits, family engagement, documentation, and other daily case management responsibilities.
Solicit feedback from case managers, supervisors, and families served to assess staff support needs, engagement efforts, and service quality, and communicates relevant feedback to supervisors, program leadership, and quality improvement staff.
Communicate staff training needs to program leadership and quality improvement staff and facilitates training as appropriate.
Support staff recognition efforts and strategies to increase employee morale.
Assist case managers with tracking mechanisms and workflow strategies to improve timely completion of tasks, document filing, data entry, and other key tasks.
Help troubleshoot individual or team performance needs and recommends action plans for improvement.
Carry a small caseload of no more than three cases.
Complete special projects and other duties as assigned.