Case Manager - Mental Health and Substance Use Disorder

Pennsylvania Organization for Women in Early Recovery•Swissvale, PA

5d•Hybrid

About The Position

POWER is a mission-driven nonprofit dedicated to helping women reclaim their lives from addiction. We provide trauma-informed treatment and recovery support services for women with substance use and co-occurring disorders, fostering a safe, supportive environment where women can heal, grow, and build lasting recovery. The Mental Health and Substance Use Disorder Case Manager plays a critical role in helping individuals navigate complex behavioral health and recovery journeys. Through coordinated care, discharge planning, and outcomes-focused case management, this position helps clients achieve stability, improve health outcomes, reduce avoidable hospitalizations, and maintain long-term recovery. By connecting clients to needed services and supports, the Case Manager serves as an essential advocate throughout the continuum of care.

Requirements

Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or a related field.
Minimum of 2–4 years of experience in case management in behavioral health or, substance use treatment.
Strong knowledge of mental health disorders, substance use disorders, and co-occurring conditions.
Experience with care planning, discharge planning, and transitions of care.
Ability to interpret clinical information and apply it to individualized care planning.
Strong organizational, communication, and problem-solving skills.
Act 73, 33, and 34 clearances (required for all POWER roles).
Ability to manage complex and high-risk client situations.

Nice To Haves

Experience working in managed care, health plans, integrated care, or behavioral health settings.
Knowledge of ASAM Criteria, DSM-5, and evidence-based substance use treatment models, including MAT/MOUD.
Case Management Certification (CCM) or similar credential.
Familiarity with community resources, recovery support systems, and social service networks.
Experience with quality improvement initiatives and outcomes measurement.

Responsibilities

Conduct comprehensive psychosocial and needs assessments for individuals with mental health and/or substance use disorders.
Develop, implement, and monitor individualized case management plans focused on clinical outcomes and recovery goals.
Coordinate care across inpatient, outpatient, MOUD/MAUD programs, and community-based providers.
Collaborate with interdisciplinary teams to ensure alignment of treatment plans and care interventions.
Monitor client progress and adjust care plans based on changing needs and circumstances.
Track and evaluate progress toward established clinical, recovery, and functional outcomes.
Utilize data and evidence-based practices to guide interventions and care decisions.
Identify gaps in treatment and implement corrective actions to improve outcomes.
Support quality improvement initiatives related to behavioral health and substance use populations.
Promote recovery-oriented and person-centered approaches to care.
Lead discharge planning efforts for clients transitioning from inpatient or higher levels of care.
Coordinate timely access to step-down services, outpatient appointments, peer support, and community resources.
Arrange post-discharge appointments and support services to reduce readmission and return-to-use risk.
Conduct follow-up outreach to ensure adherence to discharge and recovery plans.
Facilitate continuity of care across treatment settings.
Engage clients using motivational interviewing and recovery-oriented practices.
Provide education to clients and families regarding treatment options, recovery supports, and return-to-use prevention strategies.
Identify and address barriers to care, including transportation, housing, financial, and access-related challenges.
Connect clients with community resources and social service supports.
Foster therapeutic relationships that encourage engagement and positive outcomes.
Collaborate with utilization management teams to support appropriate level-of-care determinations.
Participate in case reviews and multidisciplinary discussions.
Support medical necessity reviews and continuity-of-care planning.
Assist with coordination of authorizations and service transitions as applicable.
Maintain accurate, timely, and compliant case documentation.
Ensure adherence to organizational, regulatory, and payer requirements.
Protect client confidentiality in accordance with HIPAA and applicable substance use disorder confidentiality regulations.
Complete required assessments, reports, and documentation within established timeframes.