Case Manager (Litigation Paralegal)

NATIONAL ARBITRATION & MEDIATION, LLC • Garden City, NY

17h • $60,000 - $65,000

About The Position

We are seeking an organized, detail-oriented Case Manager to join our growing Commercial team. In this role, you will manage commercial matters submitted for mediation and arbitration, serving as the primary point of contact for clients and neutrals. Your work will ensure exceptional service delivery and strengthen the organization’s relationships across the alternative dispute resolution (ADR) community.

Requirements

• Bachelor’s degree or Paralegal certificate
• 3-5 years of experience as a paralegal or in legal services positions
• Excellent organizational and time management skills
• Superior written and verbal communication skills

Nice To Haves

• Experience in litigation and/or ADR industry

Responsibilities

• Manage all phases of the administration of commercial claims from inception through conclusion
• Apply all applicable rules, protocols, and procedures related to ADR case administration
• Coordinate deadlines, communicate with parties, counsel, and neutrals, and monitor case statuses
• Work with senior management on ADR program implementation and new business opportunities
• Prepare materials for business development and respond to inquiries about NAM’s services
• Assist in invoicing and processing payments in conjunction with accounting and finance team members
• Collaborate with internal departments to maintain excellent client service and case administration

Benefits

• Includes health, dental, vision, disability and life insurance, 401(k) plan with company match, paid time off, annual bonus, and additional voluntary benefits and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees