Case Manager Lead

Morgan & Morgan, P.A.•Birmingham, AL

4d•Onsite

About The Position

The Case Manager Lead oversees a team of five case managers and personally manages an inventory of approximately 50 high-value cases. Reporting directly to the Pre-Suit Attorney, the role partners with Trial Attorneys to coordinate case management and strategy from case inception through litigation. The position is responsible for team performance, case progress, quality and compliance, and operational improvements. This is an on-site role, allowing the employee to work alongside the team and gain direct experience. The role may also include other related duties as assigned to meet the needs of the business.

Requirements

Prior experience as a Personal Injury Case Manager.
Excellent organizational skills and ability to manage multiple priorities and deadlines in a fast-paced environment.
Demonstrated leadership abilities, including coaching, team-building, and conflict resolution.
Exceptional communication and interpersonal skills, including the ability to build rapport and collaborate with internal and external stakeholders.
Excellent negotiating skills.
Strong writing and communication skills, with attention to detail.
Extensive computer and database expertise.
Proficiency with Microsoft Word, Excel, and Outlook.
Typing speed of at least 35 words per minute.

Nice To Haves

Bachelor’s degree.
Three to five years in a leadership or supervisory role.
At least two years working in a legal position or experience as an insurance adjuster.

Responsibilities

Supervise and mentor a team of five case managers, providing guidance and support.
Conduct regular team meetings, performance evaluations, and training sessions.
Manage and oversee key dashboards to ensure cases are progressing and handled appropriately.
Oversee approximately 50 high-value cases from inception through litigation, ensuring timely and accurate handling.
Implement case management strategies to streamline processes and maximize productivity.
Monitor case timelines, deadlines, and milestones, and proactively address potential issues or delays.
Serve as a liaison between the Case Management team and the Pre-Suit Attorney, providing updates on case status, developments, and challenges.
Collaborate with a Trial Attorney to develop and execute case strategies before cases move to a litigation team.
Maintain quality and compliance with relevant legal regulations and organizational policies.
Audit and review case files, identify areas for improvement, and implement corrective actions.
Work with the Pre-Suit Attorney and other stakeholders on long-term strategic initiatives and goals for the Case Management team.
Identify opportunities for process optimization, technology integration, and workflow improvement.
Perform other related duties as assigned to meet the needs of the business.