Case Manager Lead

Just Compassion of East Washington County • Tigard, OR

9d • $28 - $31 • Hybrid

About The Position

The Case Manager Lead provides consultation, technical guidance, and quality oversight to direct service staff delivering Health-Related Social Needs (HRSN) services. This role supports case planning, workflow coordination, case review, and program compliance efforts to ensure high-quality, trauma-informed service delivery. The Case Manager Lead collaborates closely with supervisors and multidisciplinary teams to strengthen staff performance, promote adherence to agency standards, and support effective client outcomes.

Requirements

• High school diploma or equivalent required.
• Minimum of 1–3 years of experience in social services, housing navigation, or case management.
• Demonstrated ability to interpret and apply federal, state, and local program requirements.
• Strong organizational, communication, and problem-solving skills.
• Experience maintaining confidential client records and using data management systems.
• Basic computer proficiency (Google Suite, case management software).
• Ability to collaborate with multidisciplinary teams and community partners.
• Valid driver’s license and reliable transportation required.

Nice To Haves

• Four (4) or more years of experience in case management, HRSN, or care coordination.
• Prior leadership or mentoring experience supporting case management staff.
• Familiarity with Oregon Health Plan, CCOs, and OHA 1115 Waiver HRSN programs.
• Knowledge of trauma-informed care, motivational interviewing, and person-centered planning.
• Experience working with diverse, marginalized, or rural populations.
• Bilingual proficiency preferred.
• Experience using systems such as Unite Us, Epic, or Salesforce Health Cloud.

Responsibilities

• Provides coaching, consultation, and technical assistance to HRSN case management staff.
• Reviews case documentation and service delivery practices to ensure quality, compliance, and adherence to agency standards.
• Supports operational coordination, workflow monitoring, and program audit activities.
• Serves as a subject matter resource to HRSN staff regarding policies, procedures, statutes, and regulatory requirements.
• Interprets and communicates updates to program rules, eligibility requirements, and agency standards.
• Provides training and ongoing coaching related to case planning, safety planning (including domestic violence considerations), and client engagement strategies.
• Observes staff performance and provides constructive feedback to supervisors to support professional development.
• Conducts case reviews to assess the quality of case plans, safety plans, assessments, and engagement strategies.
• Audits case files and documentation to ensure completeness, accuracy, and compliance with federal, state, and agency standards.
• Identifies workflow gaps or implementation concerns and recommends corrective actions.
• Facilitates and participates in case staffing and multidisciplinary team meetings.
• Advises staff on caseload management, service coordination, and appropriate use of rent and utility assistance.
• Tracks workflow and monitors deadlines to ensure compliance with program requirements.
• Provides modeling and coaching by meeting with clients alongside caseworkers when appropriate.
• Liaises with community partners, service providers, landlords, courts, and Coordinated Care Organizations (CCOs) to support coordinated service delivery.
• Supports court-related processes and provides guidance to staff accompanying clients to hearings.
• Maintains professional communication with law enforcement, attorneys, and community agencies as needed.
• Ensures confidentiality and adherence to agency policies, trauma-informed care principles, and harm reduction practices.
• Performs additional duties as assigned in support of program operations.
• Provides coaching, technical guidance, case review, and performance feedback to HRSN case management staff in coordination with the Program Supervisor or Program Manager.

Benefits

• Medical, dental, and vision insurance plans
• Employee Assistance Program (EAP), providing confidential counseling, financial, and legal support at no cost to team members
• Individual Retirement Account (IRA) retirement savings option
• Paid time off (PTO) for eligible employees
• Paid sick time in accordance with Oregon law
• Paid leave benefits in compliance with Oregon Paid Leave Oregon (PLO), Oregon Family Leave Act (OFLA), and the federal Family and Medical Leave Act (FMLA), as applicable
• Wellness time to support overall employee well-being
• Eleven (11) paid holidays annually
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED