Case Manager Lead

Morgan & Morgan, P.A.•Philadelphia, PA

3d•Onsite

About The Position

The Case Manager Lead oversees and manages a team of five case managers while handling an inventory of approximately 50 high-value cases. Reporting directly to the Pre-Suit Attorney, this role partners with Trial Attorneys to coordinate case management throughout the litigation process. The position is responsible for guiding and developing the case management team, monitoring dashboards and case progress, overseeing case timelines and deadlines, and preparing demands and supporting materials for carrier submission under attorney supervision. The Case Manager Lead also supports case strategy, quality assurance, compliance, and initiatives to improve processes and operational efficiency. This is an on-site role. The position may perform other related duties as assigned to meet business needs.

Requirements

Prior experience as a Personal Injury Case Manager.
Excellent organizational skills and ability to manage multiple priorities and deadlines in a fast-paced environment.
Demonstrated leadership abilities, including coaching, team-building, and conflict resolution.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
Excellent negotiating skills.
Strong writing and communication skills and attention to detail.
Extensive computer and database expertise.
Proficiency with Microsoft Word, Excel, and Outlook.
Typing speed of at least 35 words per minute.

Nice To Haves

Bachelor’s degree.
Three to five years in a leadership or supervisory role.
At least two years of experience working in a legal position or as an insurance adjuster.

Responsibilities

Supervise and mentor a team of five case managers, providing guidance and support.
Conduct team meetings, performance evaluations, and training sessions.
Manage and oversee key dashboards to ensure cases progress and are handled appropriately.
Oversee approximately 50 high-value cases from inception through litigation.
Implement case management strategies to streamline processes and maximize productivity.
Monitor case timelines, deadlines, and milestones, and address potential issues or delays.
Prepare comprehensive demands and assemble supporting materials for submission to carriers under an attorney’s direct supervision.
Provide the Pre-Suit Attorney with regular updates on case statuses, developments, and challenges.
Collaborate with a Trial Attorney on case strategies before cases move to a litigation team.
Maintain quality and compliance with relevant legal regulations and organizational policies.
Audit and review case files, identify improvement opportunities, and implement corrective actions.
Work with the Pre-Suit Attorney and other stakeholders on long-term strategic initiatives and goals for the Case Management team.
Identify opportunities for process optimization, technology integration, and workflow improvement.
Perform other related duties as assigned to meet the needs of the business.