Case Manager Lead
About The Position
The Case Manager Lead plays a pivotal role in overseeing and managing a team of 5 case managers while effectively handling an inventory of approximately 50 HV cases. Reporting directly to the Pre-Suit Attorney, the Case Manager Lead serves as a strategic partner to Trial Attorneys, ensuring seamless coordination and optimal case management throughout the litigation process. The Case Manager Lead plays a critical role in ensuring the efficient and effective management of cases while fostering a collaborative and supportive team environment. This position offers the opportunity to make a significant impact within the organization and contribute to the successful resolution of legal matters. Performs other related duties as assigned to meet the needs of the business.
Requirements
- Prior experience as a Personal Injury Case Manager
- Excellent organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment
- Demonstrated leadership abilities, including coaching, team-building, and conflict resolution skills
- Exceptional communication and interpersonal skills, with the ability to build rapport and collaborate effectively with internal and external stakeholders
- Excellent negotiating skills
- Strong writing and communication skills along with attention to detail
- Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm.
Nice To Haves
- Bachelor’s degree
- 3-5 years in a leadership or supervisory role
- At least 2 years of working in a legal position or insurance adjuster experience
Responsibilities
- Supervise and mentor a team of 5 case managers, providing guidance and support to ensure optimal performance
- Conduct regular team meetings, performance evaluations, and training sessions to foster professional growth and development
- Proactively and routinely manage and oversee key dashboards to ensure cases are moving forward and are handled appropriately
- Oversee a high value inventory of approximately 50 cases, ensuring timely and accurate handling of each case from inception to litigation
- Implement efficient case management strategies to streamline processes and maximize productivity
- Monitor case timelines, deadlines, and milestones, taking proactive measures to address any potential issues or delays
- Serve as a liaison between the Case Management team and the Pre-Suit Attorney, providing regular updates on case statuses, developments, and challenges
- Collaborate closely with a Trial Attorney to develop and execute effective case strategies before moving cases to a litigation team
- Maintain high standards of quality and compliance across all aspects of case management, ensuring adherence to relevant legal regulations and organizational policies
- Conduct periodic audits and reviews of case files to identify areas for improvement and implement corrective actions as necessary
- Work closely with the Pre-Suit Attorney and other stakeholders to develop long-term strategic initiatives and goals for the Case Management team
- Identify opportunities for process optimization, technology integration, and workflow enhancement to drive operational efficiency and effectiveness
Benefits
- medical and dental insurance
- 401(k) plan
- paid time off
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
